I’ve observed that, in a coaching meeting, there is very often a moment when a light bulb flashes in the client’s head and they suddenly get clarity on an issue that they’ve been struggling with for some time. Recent examples have been clients realising: what to do in order to hit a seemingly impossible sales
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It took a significant accumulation of social drinking in the months (yes, months) up to Christmas and New Year to convince me that Dry January was a good idea. It took a health-conscious wife to persuade me to recommence Paleo nutrition on 14th January, after over a year of lapsing back into far too much
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Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training day in 4 consecutive days – plenty of steps on my Garmin, a somewhat deeper voice than I had on Monday and a lot of people met and engaged with. During
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What exactly do you believe in – and how would I know? Last weekend Annie and I visited the The Trafford Centre to help her search for appropriate evening wear in advance of an approaching black-tie dental dinner. After a hilarious episode outside a fitting room (a story for another day) we emerged triumphant and
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One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with this?” In this context, Person A can be a team member, a patient, a supplier, the Boss(!) – in fact, anybody who is making your life more difficult because of
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My lunchtime bike ride yesterday had taken me no further than 3 miles from home when I suffered my first puncture of the year outside Barnshaw Smithy, a local farmhouse converted into a cafe. Setting to, I delighted myself by changing the inner tube in less than 10 minutes on a sunny Cheshire afternoon. I
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“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an insatiable curiosity around who people are and what makes them tick. Goodness knows why – only child syndrome or something. Last night, after Sheila and I had been
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The photograph you are looking at is the 1944 desk diary used by ElizabethNorman to record her daily “to do” lists. Elizabeth worked in the “Future Operations Planning” department of Churchill’s War Rooms from 1942 to 1944. The entry we are looking at is from “D-Day” – 6th June 1944 – the Allies were invading
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A writer — and, I believe, generally all persons — must think that whatever happens to him or her is a resource. All things have been given to us for a purpose, and an artist must feel this more intensely. All that happens to us, including our humiliations, our misfortunes, our embarrassments, all is given
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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