Its 12:30 pm on Christmas Eve and my last professional task of 2008 is to thank you for following this blog. In 2009 I intend to continue with reflections on life – its successes and failures and the vulnerability of the human condition. I will probably ramble on about customer service as well! My wish
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Send every single adult patient a Happy New Year card to arrive on Monday 5th January 2009. Make an irresistible, time-limited offer: free tooth whitening for life if you become a member of our plan before 31st January; two for one tooth whitening – BOGOF for you and a friend; free hygiene visits for one
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The latest revelations around financial fraud in Wall Street seem to have sent a final shudder through the corpse of the financial markets. Its difficult to imagine how one can have confidence in the financial regulators who are supposed to watch over our pension funds and investments, when the story of mismanagement around “Bernie” and
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Friday morning in a cold a frosty Yorkshire and my last day of a week of travel to Bolton, Stoke, Manchester, Leeds, Newcastle, Wetherby and Leeds (again) before I drive back to Cornwall tonight. It will be a long drive home and a late finish but I’ll be smiling inside after a fascinating series of
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JOB TITLE Business Development Manager REPORTS TO Director of Private and Specialist Operations  REPORTS (Direct & Indirect) Private and Specialist Practice Managers in a geographic region GRADE  DEPARTMENT Private and Specialist Division  JOB PURPOSE 1.    To provide line management and leadership to the Private and Specialist Practice Teams in their charge and
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A week ago I called in to HSBC in Altrincham to query the receipt of some standing order payments that were missing from my account (yes – I had checked on-line first but there was insufficient information). I have long-since given up on telephone banking with HSBC – a pointless exercise as I just cannot
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a job! I’ve had the usual last minute rush of emails from dental principals asking my opinion on their various and nefarious schemes to pay bonuses that will reward without offending. Often a question asked by principals who are concerned about current cash flow as well as the spectre of a January tax payment (and
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“What’s the difference between “NHS” and “Private” Dentistry?” Perhaps I live a charmed life, dealing with the more prestigious independent practices? I really thought that, as a profession, we had that answer nailed. But “no”. Evidence: this week a practice asked me to arrange for a “mystery shopper” and, with the help of Emma John
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Congratulations to Joanne Mellor of Designer Dental for winning the award outlined here. Click the image to view the pdf of the Award announcement. I understand that Joanne will be opening a London office for the company and I wish them every success with the venture.
A fantastic day yesterday: visiting an IDH Private acquisition candidate (anon) and hitting it off straight away with the two principals – a potentially successful practice which, by their own admission, has been allowed to slide. Sir Richard Branson would have loved it – a tired business waiting to perform. Gordon Ramsey would have sworn
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