Every year that goes by there is more to do. There are more plates to spin and it’s getting harder to run up and down the row of plates and keep them spinning. Just when you think you’ve got things under control at one end, you look down the row and there is a plate,
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After a 21:00 bedtime last night, I feel great when my alarm wakes me at 05:00 and I’m busy in my room, preparing for the day and packing for the journey home. Even though I have plenty of baggage, after a quick breakfast and check out from the excellent Novotel, South Wharf, I decide to
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Even though it’s Sunday and I’m very tired after 2 days of workshop delivery, who could possibly miss the world’s biggest fun run? 80,000 runners congregate in Sydney’s Central Business District this morning on a beautiful crisp, clear winter’s day, to raise huge sums for charity and stretch themselves physically. The event is open to
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Back bright and early at The Sheraton and straight into a groundhog day with the delegates.Today’s agenda: Day Two The Patient Experience Session A complete overview of your patient experience to ensure that you are delivering customer service that will generate positive reviews and recommendations. • First digital contact – making it engaging and easy
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As mentioned yesterday, waking with a whiskey hangover after 6 hours sleep was NOT a good way to deal with my jet lag but boys will be boys. After my usual morning rituals of social media management, blogging and setting up my priorities for the day, it was time for my second training session on
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To sleep for 10 hours is a rare pleasure for any of us nowadays and I have to say that my Meriton Suites apartment is an extremely pleasant place in which to rest and recuperate from the long journey here. I’ve decided that it’s business as usual before and after my workshops and so The
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This area of Sydney – Zetland – seems to be a collection of steel and glass residential tower blocks, housing a population of Millennials who clearly don’t believe in cooking at home. Admittedly, as my body clock has been cast adrift from it’s usually predictable mooring, I find myself dining at 17:30 in Lucio Pizzeria,
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A very good afternoon from my apartment in Zetland, a southern suburb of Sydney, New South Wales, Australia, where I’ll be based until Monday next. My 21+ hours in the air with Emirates passed comfortably enough, in spite of a 2-hour delay in Dubai whilst a passenger with health problems was treated. One of the
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In this podcast, Chris and Ashley interview Carol Somerville Roberts, who is the principal of Evolve Dentistry in Bristol She opened the practice nearly 10 years ago as a squat and today she has a flourishing business employing 17 people. This interview is absolutely full of gems and will inspire and motivate you. Please have
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50 days 50 days from now, the “famous five” will be setting off from Lands End to cycle 960-miles north to John O’Groats Myself, Sheila Scott, Ashley Latter, Simon Tucker and Les Jones have committed to make the journey and raise funds for Cancer Research, Bridge2Aid and BrushUpUK. To be clear – we are all
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