It is happening again.   The number of people who call, email or walk up to me at conferences and say: “I was going to ask you to do this but I thought you would be too busy” “I know you are busy but…..”   It seems I have to repeat this blog post periodically.
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Last Friday I attended a Council meeting of the British Association of Dental Therapists with a view to becoming involved as an (unpaid) advisor. The Council were very gracious in listening to some predictably direct feedback on the existing brand, objectives and operational aspects of the Association.   I’m there for altruistic reasons – because
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In 2011, Bridge2Aid had 12 Unity Partners. The funds from these partnerships allowed Bridge2Aid to train 12 Clinical Officers in Emergency Dentistry. In Tanzania, Clinical Officers are the medically trained personnel who are based in rural villages around the country. They are often the only medically trained person for miles and miles around and are
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I had a great dinner last night with Ashley Latter (who is in the middle of his 2-day ethical selling course in London) and some of his delegates, including a couple of good mates. Watching Manchester United get trashed wasn’t much fun – but the dinner over conversation and watching Manchester City get trashed later
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A fantastic report by Wolff Olin, that is unfortunately no longer available. How’s about this for a set of standards: Define your organisation’s purpose beyond profit to stand for something that inspires and motivates people. Be sure your actions deliver on your purpose across the entire business by auditing your customer and employee experience. Map
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ServiceMaster Clean helps dental practices comply with CQC cleaning requirements The requirement for all GP and Dental Practices and Surgeries to be fully registered with the Care Quality Commission (CQC) has intensified following a tightening of the regulations. It is now essential that all practices comply with the CQCs ongoing monitoring system and a key
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Last week I attended a teleconference with Robin Bryant, Mhari Coxon and Tricia Rawsthorne to throw some ideas around in connection with a presentation we have been asked to give at this year’s BDA conference.   The theme will be communication in practice with your team and with your patients and will be suitable for
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It has been brought to my attention that a weekend post on GDP-UK made reference to the presentation given by Brendon MacDonald at The Dentistry Show and a comment I made during his introduction to the audience. I want to set the record straight on Brendon and then cover some other points made about the
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The 1st March launch of the new web site and our corporate launch at The Dentistry Show are now over – it’s down to business. A number of people at The Show and via social media are asking: “just exactly what are BKH doing? Are you buying practices?” So, to set the record straight, let
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A referral card is essential when taking into account current stats that a third of your new patients come from Word of Mouth. Here’s a nice, simple example from Ballyclare Dental Practice (thanks team). Note also the link to their facebook page. referral card by on Scribd