Problems occur, crises arise, things go wrong.   Yesterday I was working with a dentist on business coaching when he took an urgent call from a fellow clinician, who had been terminated without notice by his corporate host for low-achievement of UDAs – a personal disaster for the individual concerned and for his young family.
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A client writes to me over the weekend to say that he, his team and his patients are becoming increasingly irritated by the use of iPads by his associates DURING PATIENT APPOINTMENTS!   He tells me that, whilst patients are numbing up or impressions are being taken, the associates are checking their social media.  
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Looking at this photo of all the gang on the summit of Mount Kilimanjaro last year in August reminds me not so much of the physical exhaustion we felt but more the overwhelming sense of cameraderie and friendships created in the group, inspired by a mutual cause. Having spent time in Tanzania and seen first
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By Andy Lane So, when you’ve developed a great front of house team, brilliant nursing support, a TCO to die for and a Practice Manager to keep everything running smoothly, it counts for nothing if you don’t have the right dentists in your team because you can never generate enough income to keep the whole
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You FRIEND, SHARE, MESSAGE and LIKE  on Facebook   You FOLLOW, MESSAGE and RETWEET on Twitter   You CONNECT, MESSAGE and RECOMMEND on Linkedin   You SUBSCRIBE, POST and COMMENT on a blog, a You Tube channel or an ezine   You CHECK IN and REVIEW on Facebook Places and Foursquare   You BROWSE the
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but I know that people want to hear them……   Facebook? Are you joking?? The role of social media in dental marketing   How will I ever get out of this place? Strategies and tactics to release capital from your business without selling your soul to the devil and your team down the river  
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Treatment Coordinators are essential to modern day dental practices for the benefits they bring to the team, the practice and most importantly the patients who pay your wages. In order to help practices to embrace this dynamic role and make it work for them, Laura Horton has created an e-guide that outlines the 7 fundamental
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How many of those do you have right now?   In recent conversation with clients and colleagues, I’ve noticed how many of us are trying to manage TOO MANY BALLS IN THE AIR.   It’s like an army with a front line that is too extended. Supply lines are weak and resources take too long
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In January 2012 Dr Derek Mahony launched in the UK a 3 year, 12 course programme which will be the most comprehensive orthodontic theory education available worldwide to date for GDPs.  This course, The Full Face Philosophy – A Mini Residency in Orthodontics, has proved very popular; a class of 30 GDPs is signed up
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I always like to share advice on how marketing can be made easier and more effective for my clients. I believe that blogging is an essential part of business marketing, when integrated with a sound and well branded social media policy and synchronised with your offline activities. Blogging has certainly been an integral part of
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