Split your dental team(s) as follows: Dentists Hygienists and Therapists Nurses Receptionists Treatment Co-ordinators Management and administration Separate them, give them magic whiteboard and marker pens. Exercise 1 Ask them to rate the practice(s) at the moment. Marks out of 10 for each of the four quadrants above. Exercise 2 Ask them to write a
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Yesterday I spoke about The Clean Sweep. Today I share with you the single most profound coaching exercise you will ever undertake. We tolerate the following: THINGS – that don’t work properly SITUATIONS – with which we are uncomfortable RELATIONSHIPS – that make us unhappy So the exercise is to write down a list of
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A long time ago in a galaxy far away (well OK, the 90’s) I trained as a lifecoach with Coach University, founded by the personal drive and genius of the late, lamented Thomas Leonard. The inspiration for that training was me working as a client with a life coach and realising that she (Marlene Panet-Raymond)
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In conversation with a client on the subject of his Practice Manager (yes – it’s still a subject that is cropping up daily). “the thing I really like about her is that. although she doesn’t always get things done the way I want, she fights for the sake of the business all the time.” You
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A series of questions from clients this week on the subject of management (including that which prompted yesterday’s post). I wonder why that is? Perhaps because some owners have returned from holiday, expecting it all done (and it wasn’t). Or simply because they are back from a restful holiday and spiritually exhausted at the prospect
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Most of yesterday’s working day was invested in meeting with the Managing Partner of one of my budding £10m dental micro-corporate clients, along with the recently (internally) appointed Manager of their Hygiene/Therapy Department. The client has expanded from 1 to 3 practices in recent months and is learning the ropes with regard to managing “satellites”.
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I wonder what mood you are in this week OMG – here we go again, back in the hamster wheel; Wow – bring it on, let’s make 2015 a Christmas and New Year to celebrate. Was your August Bank Holiday evening tinged with regret at the fact that the alarm clock will become your daily
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I thought I would leave you with some tips for how to approach the rest of this month: Sleep more – either set your alarm to wake you an hour later or go to bed an hour earlier – the restorative power of a good night’s sleep cannot be underestimated; Get some sun – not
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There is an important distinction between the words “friend” and “friendly”. You know you are with a “friend” when simply being with them makes you feel good/better about yourself. You are being “friendly” when you treat people as you would have them treat you (The Golden Rule). Just because you work for or with someone,
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Dear Dental Principal or Supplier I’d like to apply for a job at your practice please: Job Title – 100% Growth Manager Start Date – 1st October 2015 or ASAP after that Duration – 6 months Salary – £1,200 pcm (including VAT). Your total investment = £7,200 or less Benefits – I do not require any
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