Category: Conversation

What is it about conferences that you grab a relatively early night (22:30 lights out), having had no booze and a carb-free meal – then find yourself wide awake at 04:00? No – I’m neither depressed nor stressed about anything much nowadays. Perhaps a combination of relentless air-conditioning, the break in routine and the accumulated
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Certainly a great looking show, even if we have been relegated to Hall 3 as the members of The Motorhome and Caravan Show gather for the weekend. I suspect a higher level of attendance from the glampers than I do from the dental community. By the end of a relatively quiet day, some of the
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Not long now until the BDIA Showcase 2017 at Birmingham’s NEC and I’m really looking forward to the 3 days this year. The Showcase offers a welcome opportunity to connect with “the trade”, find out what’s around the corner in dental support services and feel the pulse of the profession. I’m anticipating some interesting conversations
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The main purpose of a daily huddle is to identify those patients coming to the end of a course of (probably cosmetic) treatment (EOT) and who are emotionally primed to become advocates for your practice. This morning I’m offering a free download called “The End of Treatment Protocol” – a simple reminder and checklist of
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There comes a moment in personal or business development when we PIVOT. At that moment, the course changes in a fundamentally new direction. The old rules become history. The new rules become your bigger future. For my clients there are numerous examples of PIVOTal decisions: to finally leave the NHS and offer an independent solution
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Once upon a time, I was visiting a dental practice whilst one of their patients left the building at the conclusion of his Invisalign treatment. It just so happened that the patient had almost a million followers on Facebook but, sadly, the team in the practice were too busy doing other (important) things to capture
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So there I was, feeling a little sorry for myself because this week is a series of 05:00 alarm calls and 22:00 hotel arrivals, dashing up and down the country to meet clients and speak at 3 conferences. Then I asked yesterday evening’s cab driver (from The Village Hotel in Morley, Leeds to Dewsbury station)
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