The PIVOT – the moment when everything changes

There comes a moment in personal or business development when we PIVOT.

At that moment, the course changes in a fundamentally new direction.

The old rules become history.

The new rules become your bigger future.

For my clients there are numerous examples of PIVOTal decisions:

  • to finally leave the NHS and offer an independent solution to oral healthcare;
  • to become an owner;
  • to focus on a special area of clinical interest;
  • to take more holidays, come what may;
  • to stop tolerating somebody else’s performance or behaviour;
  • to work ON your business for one full day a week.

There’s an argument that, if you are not PIVOTing, you are tinkering.

Tinkering is a necessary way to mend a leaky ship and maximise productivity and profitability. I’m tinkering with clients on their businesses every day.

PIVOTing is a game changer.

I PIVOTed at about 16:00 on Tuesday afternoon, drawing a blue line through a list on a flip-chart and announcing to my business coach Rachel Turner “I’m not doing that any more” (remember that not to do list I mentioned last week?).

The”thin blue line” is an evocative symbol of law enforcement in Western society and has been interpreted by some as an aggressive symbol of a police state.

In my case, I just happened to be holding a blue pen, so there is no hidden totalitarian agenda, simply a visual recognition that “I’m not doing that any more” has to be taken seriously if I’m going to hit my ambitious personal and professional targets for August 2020.

If a PIVOT isn’t scary, it probably isn’t a PIVOT – so I’m a little bit scared this morning but, because we invested a further 9 hours in “so how are you going to do that then?”, my initial anxiety has been replaced by a time-activated plan that will be transferred into Asana and communicated to Team CB over the next few days.

No – I’m not telling you what my PIVOT was – you will have to wait and see.

Coach Barrow 2018 – 2020 will be radically different but the outcomes delivered to clients will remain fundamentally the same.

More profit, less time, happy people and, perhaps, your own PIVOT?




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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.

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