About this post I’m learning to write. This is the final version of my first assignment. Thank you Emily Ross for coaching me. In the words of Seth Godin – I’m “shipping it”. Beach Walk This “now”. This corridor of sand and time. In camp, they use the name I give them. Nothing else, no
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I count myself very lucky that, at least twice a week, someone contacts me and asks for advice – almost always because they have been “following my stuff” for a month to 17 years and have experienced a “trigger event” that has prompted the connection. Just like in your business (I hope). Prospective new patients
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It’s easy to get frustrated sometimes by the fact that the people you are trying to help are suspicious and assume that you are trying to line your pockets by preying on their ignorance. I amused myself last weekend by watching a pilot episode of a Netflix TV series called Klondike. Set in the late
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A long time ago, in a galaxy far away I regarded myself as being on missionary work to bring the truths of the business of dentistry to a fragmented market of independent and isolated Principals. On reflection, an arrogant proposition – “the man in black” used to strut around hotel rooms, telling bewildered teams that
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A year ago I took a month off work to take part in a TV reality show, surviving abandonment on a Pacific island, diminished in body but developed in spirit. On our last day, the emaciated me, about to return to the comforts of “civilisation”, declared to his peers that, henceforward, the month of February
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The queueing system. What amazes me is that organisations think this is customer service:

There are certain taboos in the conversation about running a dental practice. Things that, if you say them in print or in public, are likely to bring at best, howls of protest and, at worst, legal action. So I’m going to share with you some things I have HEARD OTHER PEOPLE SAY. Don’t shoot the
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Sunday morning and I’m in The Bunker, reconciling my personal expenses for the previous 7 days in my “Mother of all Spreadsheets”, a habit of many years. I reflect upon an interesting analysis. If we take my living expenses in January 2012 as a numerical “100%”, then look at what has happened since then: January
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When I’m working a full day in London I catch the 06:11 from Wilmslow to Euston, which means an 05:30 taxi from home to the station. The cab ride is 15 minutes at that time of day but Mr Early here always likes to remove the possibility of stress in his life, so I’m happy
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There’s no predicting who will make a successful business owner. I’ve met people with brains the size of a planet who couldn’t make a go of it and drop-outs who made millions. I’ve met people with a heart of gold who have lost their shirts and some souls black with villainy who have reached the
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