Signage

Many is the practice visit I make where the signage in the premises is either scruffy, irrelevant or confusing. The pictured sign was spotted at Pret a Manger (yes, my favourites) in Newcastle on Tyne. I took a break from a client conversation, wandered down the corridor and, faced with this signage on the toilet
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Letters from a perfect imperfectionist: Digital

I’m talking about digital. I’m writing this in the middle of the BDA Conference in Manchester – where everyone is talking digital. The exhibitors are showcasing digital or heading that way. Digitise or die! We’ve published Venn diagrams and workflows about digital. Next month at the Clinical Innovations Conference, digital will loom large. We are
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Guest post: Defensive Champions

Every now and then a client is inspired to write a blog post and I’m always delighted to offer any coaching on the writing style and content, as well as offer a platform for the post to be published. So here we welcome a newbie blogger, Ash Quraishi, Principal at Westmount Dental Surgery, Sunderland. There
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The development of the business development process

We have been planning the future of 7connections over the last few weeks (not that we don’t do that every day) – meetings with my business partners and with the team to talk about where we see the business going over the next 10 years. It has been interesting to reflect on the process by
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Letters from a perfect imperfectionist: See you in 6 months then?

I’ve never had to internet date, use match.com or any of that malarkey (thank goodness) and I have to confess to being a little bit captivated by Channel 4’s “First Dates”. All about my continued fascination with “what makes people tick”, even the weirdos. Watching a few evenings ago, I got to thinking about dentistry.
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Letters from a perfect imperfectionist: So where does it hurt?

Before 2008, Principals sold practices because of distress at home: • fear of divorce • fear of tax bills • fear of high borrowing levels The legacy of the easy credit years, when banks were lending everything to everyone and affluenza was an epidemic. In 2015, Principals are selling their practices because of distress at
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Letters from a perfect imperfectionist: The Pret Buzz

Anyone following me on Facebook will know that my nutrition when I’m travelling in London centres around Pret a Manger. Firstly because I like their food and drink choices. Secondly because I love the fact that, wherever I go (and no matter how busy they are) the team are happy, smiling faces at whatever unearthly
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Letters from a perfect imperfectionist: Dummies and tooth fairies

I recently enjoyed a Skype meeting with a therapist working with one of my clients, the objective of which was to listen to her challenges as an Enlighten salesperson within the practice. She has no previous sales training or experience and, during an earlier face to face meeting in the practice (cut short by the
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