“We only do private” That statement earned me the biggest single consultancy contract of my career, providing training and coaching for Boots Dentalcare between 2000 and 2003. It all began 15 years ago (ouch) after reading the dental press and discovering that Boots
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An interesting look at how Artificial Intelligence is slowly appearing in our lives. OK – we are long way from androids but Deepmind in London has learned to play Atari games better than any human (all by itself) and its creators have been bought by Google for $300 million. To describe this web site construction
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                        Arriving at York Station a few weeks ago, I was interested to see a large group of over 50’s embarking on a lunch and sightseeing tour in ancient but beautifully kitted out rolling stock. A silver-service lunch, enjoyed as they trundle through the
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                        There used to be an old (i.e. 1998) joke about The Computer Repair Man who visited Megacorp when their mainframe closed down and, after examining the mighty machine, took a small hammer out of his bag, tapped the side of the computer and
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I’m sometimes asked “how do you manage to keep the flow of blog posts coming, day after day – especially given your schedule. Where does the inspiration and the content come from?” So here are some top tips: write every day – it becomes an embedded habit and, thus, effortless to begin; ignore quality –
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Conversations with prospects and clients, like buses, can sometimes come in threes after a long wait. When that happens, as a consultant, you learn to realise that you are spotting a trend. The conversation that I’m involved in frequently right now starts with: “There aren’t enough hours in the day” “I’m doing 35 hours week
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Patients are like spacecraft that you are attempting to manoeuvre into permanent orbit around Planet Practice. Approach too quickly and they will crash and burn. Too slow and they will swing past, simply accelerating towards their next destination. Too many and they will bump into each other, with potentially disastrous results. If you judge it
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Many forward-thinking owners are now asking their marketing team members to actively manage a Facebook Page for the practice, recognising that social media (and, in particular, Mr Zuckerberg’s little experiment) is an integral part of many patients’ life. Facebook is an advertising company, not a social media site, and they are watching very carefully to
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Just when you think about slowing down a bit……. I’m currently discussing business mentoring and/or digital marketing services with prospects and clients in: UK Ireland Holland Greece Romania India Sweden Australia and in the last 12 months have been fascinated by projects in Luxembourg and Turkey. The arrival of the digital dental business (in all
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