The Power of the Hand-Written Word

I took a day off work yesterday to visit The Imperial War Museum with best friend Dr. Tim Thackrah. It’s a thing we do, meeting 3 or 4 times a year to visit a famous London landmark or museum and inevitably talking shop and life on the way around. It seems rather flippant to say
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3 things to aim for – 3 ways to get there – 27 things to get right

Sometimes, it can be a good idea to remind ourselves of the obvious and then ask “how does the obvious happen?” There are three obvious things to aim for in your business: Clinical care; Customer service; Profits. What perhaps isn’t so obvious is how the best dental practices actually get there. I’ve noticed a significant
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Happy birthday to me – and the start of a 52-day detox

The master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his information and his recreation, his love and his religion. He hardly knows which is which. He simply pursues his vision of excellence at whatever he does, leaving others
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Does Facebook advertising really work for dental practices?

I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. A great live webinar with Mike Auton from Magna Marketing Solutions for The
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Waking up in a funk – and what to do about it

When my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first Monday in September would be the “back to work” day. I well remember how often that Sunday night’s sleep would be broken by a mind active with anticipation and
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Only 121 days until the end of the year

Our September newsletter – published on Sunday morning – features a long-form article on the next (final) 121 days of 2019. It’s September and the summer is over for most of us – kids back to school, us back to work and the nights beginning to draw in (as a member of the 05:00am Club,
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A moment of TLC is worth more than a thousand protocols

The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their last days of dentistry in January this year. I’m still completing a coaching assignment with the management team, advising on their marketing activity and attempting the delicate balance between the
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Bury Football Club – R.I.P.

The defenestration of Bury is a calamity for the club’s supporters and a note of loss for everyone who cares about English football. But it is all of these things within the rules as they stand and entirely in keeping with the broader culture. Bury failed because nothing within the current state of regulation could
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