Blimey I’m tired! Wednesday we began with a session on tolerations – asking each of the housemates to write their own list, listening to their comments and reflecting upon the commonalities – we are all tolerating much the same in the way of: Relationships that are not functioning and Things that are not functioning and
Read More

After a splendid feast on Monday night our housemates were all off to bed early and ready for their first full day of planning. My own day began at 6.00am with a 90-minute email catch up before heading out to the Riverside. As I have mentioned, there is no mobile phone signal or internet connection
Read More

After a management meeting with Bonnie and an emergency coaching call with a client (parked in a Cornish lay-by) I arrive at The Riverside for 3.45pm Monday and begin the process of “meeting and greeting” our “housemates”. They arrive in dribs and drabs, one has taken the train from London, two couples have flown to
Read More

Later today I will be hosting the introductory dinner for our first client retreat in Helford, Cornwall. The Riverside Cottage is way off the beaten track, with no mobile phone or internet access and I will be working with a group of 7 clients, hand-holding them through their own “annual retreat” Tuesday – 3-year business
Read More

I have a large prejudice against call centres and call-waiting systems. “If you would like to solve your problem, press 1.” “If you would really like to solve your problem, press 2.” “Thank you for pressing those buttons- all of our customer service operatives are busy at the moment. Your call is important to us
Read More

Wednesday is a trip to London with the primary purpose of attending the marketing presentation offered by Dan Sullivan of The Strategic Coach programme. I have written in this week’s ezine about the £311 first-class return rail ticket (and why I was happy to pay it) and I’ll probably jot down some notes about the
Read More

Tuesday was a practice visit in Lichfield, Staffordshire. I am reminded of one of the golden rules of marketing: 1. Enrol your existing customers as your unpaid sales force. I am delivering this practice visit because the principal is great friends with one of my former clients, who has told him to “get Barrowed up”
Read More