That was the question put to the CEO of Mulberry on Radio 4’s “Today” programme yesterday morning, after the company reported a 47% increase in pre-tax profits. The answer? Quality Craftsmanship A great product line Customer Service It really is that simple. Question – in your practice: do you offer the highest quality? do you
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An orthodontic client and friend has emailed to ask for a review of the existing price list as we approach the new year. Attached to the email was a detailed breakdown of products and prices, with a request for my opinion. Here’s my reply: The fact is that the list is unintelligible to the patients
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Its an interesting metaphor for all of us in business. Every now and then a product or service comes along that “steals the market”. Apple may have less than 10% of worldwide laptop sales (and I bet they are not complaining about the number of Macbooks and iMacs flowing out of the stores this month)
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I have long maintained that, to get the best out of people, you have to ask them to do their best work in an inspirational environment. Thos of you who know me, know that I’m very precious about where I work – office, conference centre, hotel room – they have to be “just so” if
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Share your SmilepodTM experience with friends and family this Christmas. Smilepod vouchers make the perfect Christmas gift.
Treat your loved ones to a Smilepod voucher this Christmas. From a luxurious High Gloss Diamond Polish to a Zoom 2 Advanced Whitening Treatment, forget turkey and tinsel – this is all about indulgence and extravagance. .
Vouchers can be
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Today I facilitated a meeting between two dentists who are considering a business partnership. My opening comment was: “Have you agreed what the actions will be in the event of the 3D’s?” Of course, that produced a couple of quizzical looks and a request for an explanation. So what are the 3D’s? Death Disability Differences
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Dear Chris, I read your “Tips” booklet on the train while I went up to London on a course last week. One tip was getting help with maintaining an emotionally cost free practice. I will say that ending the relationship with my associate cost me quite a bit at the time, although now of course
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Rachael Blyth and the team are about to open the doors on one of Scotland’s brand new practices, Tooth+ in Stirling. I’ve been working with Rachael and her team behind the scenes for some months now, discussing the marketing plan for the first few months. What you are seeing here is the first ever public
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Surgery 1 – Lead clinician Triages all new patient consults and delivers high value treatment Average Daily Productivity £3500 Days per week clinical – 4 Days per week leadership – 1 Weeks per year worked – 44 Annual Gross = £616,000 Surgery 2 – Intern dentist Responsible for maintenance and delivery of higher value treatment
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I rather like the concept of “word clouds” as a means of capturing the essence of what we are saying or writing. Facebook have just launched a fun little application that looks at your status updates – above, you can see the accumulation of ALL the status updates I have ever made – the majority
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