I’ve been invited to present at this year’s meeting – on the subject of what makes “world-class” customer service. What I’m looking for in response to this post is real-life examples of the best and worst of customer service from dental supply companies to dental practices.   All responses will be treated in strictest confidence
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My name is Stephen Holmes, 23 and from the UK. I am an online marketer and very good at ranking websites high up in Google. I do this in several niches, one of which is dentistry. One of my strategies is to allow a relevant company to rent a website and make it appear to
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Dr Stephen Hudson BDS, MFGDP, DRDP, creator of www.GDPResources.com recently spoke about the site and its value to dentists.   What inspired you to start GDP Resources? Steve Hudson: Chris Barrow said it was something I should consider   What do you enjoy most about being involved with GDP Resources? Steve Hudson: Dentists are generally
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To elaborate on an earlier tweet – chatting with a client who has 3 active surgeries and finding that the equipment simply cannot cope with the demands of his patient throughput. Queues forming in the sterilisation suite, nurses getting stressed out and material costs skyrocketing.   Is anybody else out there having the same experience
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Dear All Fantastic news, we can officially confirm we have today achieved our Invisalign Challenge of 100 patients in 1 year!!!!! We did 10 cases during the previous year and in March 2010 Simon, Chris and myself set ourselves the challenge to achieve 100 cases during this year, starting from 17th March 2010 and we
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It’s difficult to offer a perspective on the Dentistry Show from within the business seminar room, where I was imprisoned for most of the 2 days.   I hadn’t realised that volunteering as business conference chair was going to be so demanding, acting a flight attendant for the crowds making their way in and out,
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Experienced Dental Practitioner is looking for part time work within 40 miles of Chichester or central London. Qualified BDS in 1977 and MGDS RCS in 1990. He has run his own practice for 28 years with the last 10 being totally private. He has completed courses in Cosmetic dentistry with Chris Orr and Occlusion and
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I’ll be interested to hear what your biggest “take-ways” were from this year’s show. What ideas captured your attention, how were you motivated and inspired to change, what new gizmos did you buy? You can send me your answer by text message and I will post the responses later this week. Send a text to +447624806527
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Here are the slides from my opener on Friday morning – enjoy! CB dentistry show 2011 from 7explorers Limited

Marcos White from Courtyard Dental was recently featured in Aesthetic Dentistry magazine, in which he commented: “Chris Barrow changed the way me and a number of other dentists that have gone on to achieve success thought about dentistry. That it was about clients not patients. Ultimately for me it boiled down to the fact that
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