A-dec UK 2011 Dealer Sales Meeting: input invited

I’ve been invited to present at this year’s meeting – on the subject of what makes “world-class” customer service.
What I’m looking for in response to this post is real-life examples of the best and worst of customer service from dental supply companies to dental practices.
All responses will be treated in strictest confidence – but I would love for you to either comment on this blog – or email me direct (coachbarrow@me.com) with answers to the following questions:

  • what are your worst or most disappointing examples of customer service?
  • what are your best or most delightful examples?
  • if you could suggest ways in which supply companies could improve their service, what would they be?

Remember this is your chance to give feedback to over 120 of the top dealers and suppliers in the country, as well as representatives of the dental press.
Please – constructive feedback and not personal attacks.
I’d really appreciate your help.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.