A client recently sent me this email: A new NHS practice has set up only 2 miles away from me. They have just started in January and are blanket leafleting the whole area. I’m not desperately concerned at present as I feel our customer service is excellent, but I just wondered if you had any
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This was the track record of a practice in 2010 – and you can see what happened to their sales in December after the snow and the flu. They have work to do. Have you tracked your monthly sales? Do you have a plan for the next three months?

Dr Derek Mahony’s next 5-course series on the Damon system will be starting in London in March. The dates are: I Introductory Theory – 21-22 March 2011 III Clinical/Case Studies – 12 June 2011 II Intermediate Theory – 13-14 June 2011 IV Advanced Theory – 13-14 January 2012 V Clinical/Case Studies – 15 January 2012
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I’m looking for a dentist to work full-time servicing a busy and growing NHS list in this satellite practice of The Polwarth Group. My client Dr Willie Maceachen has developed a thriving group with locations in Gogaburn, Polwarth and Craiglockhart and the new NHS clinic in the latter location is expanding rapidly, with over 700
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I recently received this question from a busy dentist and wanted to share it with you in our Strategic Planning week to hear your feedback and advice, based on what works and has worked for you in the past. “I am spending a great deal of time in the evenings and weekends, at home writing
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Part of the new work routine for 2011 is the addition of a complete week in Cornwall to work “on” my business instead of working “in” my business. I have 10 such weeks scheduled through the year ahead. The big picture is to take a rest from travel and delivery – and to just pause,
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The Dentistry Show, organised by Closerstill Media Healthcare Ltd, was launched in 2007 and is now the UKs fastest growing Dentistry Exhibition and Conference. Attracting near to 3,000 delegates and over 200 visitors in its fourth year, the show attributes its success to the conference programme and practical workshops delivering first class verifiable CPD content
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Please sponsor us if you can! http://www.justgiving.com/coachbarrow Virgin London Marathon 2011 on 17/04/2011 Annie and I have been huge supporters of Bridge2Aid for some years now. I’m not a dentist, so there’s a limit to what I can do from a practical point of view but I invest my time in helping with the overall
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Here’s a true life story from a client: Guy comes into practice, age 49. Very anxious. From the NHS practice 10 minute walk from ours. I’ve got free gap of 40 mins, do a consult and I take my time. He tells me: “the local didn’t work and they just seemed too busy to find
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This is a tricky question and relates well to our week’s theme of CRM. I was working with a predominantly NHS practice the other day and questioned by the head of the reception team. Bear in mind that this was a beautifully presented and branded practice with a bright, modern reception area and lovely environment.
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