Off to South Africa again today (this post written in Dubai, in transit to Durban). Tomorrow (Friday) I’ll be speaking at a South African Dental Association (SADA) conference in Durban – a couple of hours on Moments of Truth in The Patient Experience – audience around 120. From there, straight to Johannesburg for the Wright
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DIY – “I’ll do it myself – it’s quicker and easier”; Command & Control – “we are doing it my way or the highway – and I want to see everything before it goes out.” Delegate & Mentor – “let me show you how to do this, then guide you as you master it. Then
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. Chris and I have been friends for approximately 25 years and recently, whilst
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We launched The Extreme Business Club (our online training platform) on 1st April 2019 and, after three months over 100 people are enjoying access to our tutorials, interviews and webinars, as well as full-scale courses on marketing and financial management. Feedback from the members is that their user-experience is very positive – clear layout, easy
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I was going to make the official announcement on Monday – but I cannot wait. This afternoon our brand new web site was quietly launched at www.coachbarrow.com. I’m simply very proud of all the work that has been done by Rachel Barrow, who has designed and built the site on a platform that will include
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You may think me bold in suggesting that Jenny is one of the best practice managers in British dentistry – but I’m prepared to bet that, after listening to this extended edition of the podcast, you will agree with me that she knows her stuff. After a career in sales and sales management, Jenny was
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There’s a lot of talk nowadays about “social media influencers”; those people who have so many followers on Instagram and other channels that their opinion gets noticed and their endorsement drives sales. Just in case you were wondering – here are the top 10 in the UK: 1. David Beckham 2. Emma Watson 3. Cara
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Bringing on board a new member of staff. I used the monthly profit and loss statements to my advantage in bringing on a new receptionist. I was reluctant to do this at first because I always thought about whether we would be spending too much and be overstaffed. However I was able to see that
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I’m frequently asked to offer advice to sellers and buyers – possibly more often sellers as they have been around for longer and know who I am. I’ve written previously about my conjecture that most sellers are in distress – they want to sell their practice because: they need the cash to fund a divorce
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During our recent sailing holiday in Croatia, we developed a late afternoon routine of arriving at our intended destination, which would most likely be a small village nestled in a natural harbour on one of the many beautiful islands. This would afford shelter from the open seas and the prevailing wind – a place to
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