Nice chap in the O2 store in Manchester on Saturday. Basically explains the following: 1.         my next free upgrade is due end of January 2.         I can “fast track” my upgrade NOW if I pay £245.00 3.         I can buy a 64Gb 4S NOW on the same tariff for £145.00 4.         They will pay me
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I had an interesting conversation over lunch yesterday with a lady whose career began in India, working for various hotel groups. She mentioned that her background was in the “hospitality” sector and that really made me pause for thought. We throw the term “customer service” around all the time – requesting improvements from our dental
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Part of my job is to spot trends. Sometimes to deliver tough love. Like the dentist who sent me (overnight) the design for his new website – and it’s crap. I have to tell the truth. So here’s my report this week. I’m getting emails and phone calls from all over the place to say…….
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Last night I fell into bed at midnight with a wee dram of Ardbeg Corryvreckan, courtesy of the MacEachens. Sometime during the night my iPhone pinged as I’d forgotten to turn off the wifi. What I thought I did was turn off the wifi. What I actually did was turn off my 05:00 alarm. Sometimes
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Yesterday was a red letter day – even for me. I’m privileged to lead a life that many would find exhausting (including me!) and it certainly takes its toll in the body, mind and spirit department. But let me share with you if you will: Breakfast at the amazing Four Seasons Hotel on Park Lane
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I was recently asked the following question: how do we work out the operating costs per surgery per day? My answer The calculation is: assume the practice is open and staffed but there are no fee-earners and no patients costs DO NOT include lab and materials or associate/hygiene wages because no patients turned up but
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It’s not every Principal of a dental practice that would take his/her entire team to Barcelona for the weekend as a “thank you” for a year of hard work. Especially in the current climate. So hats off to my mate Tim Thackrah and the the team at Elmsleigh House Dental Clinic in Farnham, Surrey. We
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I visited a local art gallery on Saturday morning to get some photos framed.   Whilst waiting, it was good to chat the owner who has been there for over 25 years. “How’s business?” I asked. “Its strange”, he replied, “I can’t sell any limited edition prints for £200 each but I’ve sold over £20,000
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It’s a Sunday afternoon and a car pulls into the customer car park at the main Porsche dealer in Wilmslow, Cheshire. It’s a beautiful building. The car is a Black BMW M3 with a 57 plate – looks in good condition. Out steps a man in his late 50’s (although he looks much younger) dressed
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I love it when a new site appears, all shiny, new and tablet/smartphone compatible. Here’s the latest from Alex Jones and the team at PDC Dental, complete with construction by Dental Focus and video by JSP Media Group. www.pdcdental.co.uk