Sonya Hamill from Blueapple Dental and Implant Team was telling me yesterday about the steady flow of new patients that are now arriving via their Facebook page. They have doggedly worked at getting “likes” which stand (this morning) at 1,873 and, as predicted, once the number of pops over 1,000, there seems to be a
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A workforce is a disparate collection of people being forced to work together. A team is an inspired community striving towards a shared vision.

Dentistry magazine report this morning the results of an independent survey indicating strong growth in the UK dental sector over the next 5 years. Additionally, they predict increased specialist services, growth in hygiene services and in the use of on-line booking systems. All ways round – the news is good – for those who are
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I’ve recently (and admittedly for far too long) been spending time thinking about the patient experience. Those of you who know me, will know it’s a passion of mine. The clients we work with at 7connections are also passionate about it. All of them (and that’s not me being a tad biased) want their patients
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I seem to be speaking regularly at Study Club events this Autumn season – last week for Dental Excellence in Belfast and Fresh Dental Care in Maidstone. Providing added value for your referring GDP’s is an essential component of your marketing strategy and must include: a separate and distinct sub-brand from your main practice identity
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Back in the “good old days” of The Dental Business School I regularly asked Principals to give me feedback on the progress they had made between our quarterly workshops. Over and over again…… “we love these days Chris and find them inspiring – but when we get back to the practice we never seem to
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How to get your “mojo” back, make life-long friends and break through to the next level in your business   An invitation for you to join our 2013/14 MMG (Mastermind Group)   We are excited to announce the formation of the first 7connections Mastermind Group.   10 Members will meet quarterly for a Thursday night
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Can you remember the detailed content of a course that you attended 18 months ago? Can you take ONE golf lesson, tennis lesson, driving lesson – and then win a match or pass your test first time out? Can you speed read a text book and then pass an exam? Chatting to a client a
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I seem to send clients and delegates slightly loopy when I talk about how often dental teams should congregate and converse. So let me begin by repeating my suggested schedule of meetings: Daily – the 20-minute morning huddle Weekly – a 60-minute conversation (during billable hours) to review best bits of the last week. What
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Michael Gerber defined different levels of business ownership over 20 years ago in The E-Myth Revisited: Technicians – tend to focus their energy on the skill they originally learned – the dentist who wants to do dentistry at the highest level Managers – want to combine the technical work with responsibility for people and systems
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