Sheila Scott has told everyone in dentistry that she has retired – but we have managed to get her agreement on a short revival of the acclaimed Workshop Tour with which she ended her illustrious career earlier this year. Yes – it’s Top Hats, Toast & Moments of Truth (THTMOT). We played to 16 packed
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There’s a brand new free download in the Resources/Infographics section of my web site this morning – but I’m also including a further downloadable copy at the end of this post (take a look at the web page later though – there’s a bunch of free stuff there and no sign up). The Unique Ability
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The word cadence has to do with rhythm, the rhythm of sounds in nature, of music, of a person’s voice. In exercise, we recognise cadence as the rhythm of a runner or cyclist; the “happy cadence” described by my physiotherapist as the pace at which I’m not damaging myself and can carry on running or
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I’m working with two very contrasting clients at the moment. Client A is at the beginning of her coaching journey: working 5.5 days a week clinically; 15-minute appointments; 40-50 patients per day; no time to treatment plan; no time to work ON the business; team run off their feet; post-grad – what’s that? little time
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Millennials will represent 40% of the total workforce by 2020. Like it or not, they are critical to the success and sustainability of your business. If they don’t want to work for you, your organisation will die. Louis Efron – Forbes Magazine The reality is that Millennials (age 17 to 37) have an entirely different
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Marketing commentator Kent Lewis writes an interesting blog on all matters “marketing” and has been quoted as saying that you should sack most of your advertising and marketing agencies and do the job as much of the job as possible in-house. That’s OK if you are large business with plenty of spare employees and money
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1. The Dance Over the years I have often been asked “can you fix my team?” and constantly reply with a Steve Covey quote – “if there is a problem with your team, the problem is you.” That sounds a bit “blame ridden” and also seems to offer a full dispensation to team members who
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What happens is that an existing team member is given the job of leading and managing the internal marketing. That person is usually internet, smartphone and social media savvy, has an open mind and is willing (cheeky) enough to engage patients and ask them for selfies, check-ins, reviews and video testimonials and articles for the
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Here’s an interesting extract from a client email received yesterday: Chris you should create an Academy and train managers to become SH1T hot managers for dentists like myself to recruit That, given my schedule and commitments, is unlikely to happen any time soon but it does highlight a problem that needs a solution and, hence,
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It’s important to understand the difference between achievements and habits when you are goal-setting. An achievement is a specific target, usually involving numbers and deadlines: I will hit a sales target of X by Y date; I will launch product/service X by Y date; I will create X video testimonials by Y date. A habit
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