Does your business vision extend to training your team to do their jobs properly? I recently ran a workshop during which over 20 practices were asked how often they trained and/or refreshed the training for their front desk team – rehearsing answers to FAQs and their onboarding protocol for visitors. On average, the answer indicated
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Today my final workshop of the week in Dublin for a group of 7 independent orthodontic practices. That’s 3 workshops and 1 team training day in 4 consecutive days – plenty of steps on my Garmin, a somewhat deeper voice than I had on Monday and a lot of people met and engaged with. During
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One of my FAQs from clients goes something like this: The performance/behaviour of Person A is causing a problem – how should I deal with this?” In this context, Person A can be a team member, a patient, a supplier, the Boss(!) – in fact, anybody who is making your life more difficult because of
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Let me explain the aims and objectives of the retreat. I personally take time out every spring/summer to plan the following calendar year:Step 1 – strategic plan – deciding the direction for the year in the context of a 3-year plan Step 2 – time and priority management – establishing the 2019/20 calendar and allocating free days,
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Whilst appreciating that there will be some who have worked during the Christmas and New Year period, many like me will be back to their routines this morning for the first time after an 11-day break. I’ve not been idle and, in fact, was seized by the desire to have a very early Spring Clean
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Great clients bring out the best in themselves. Let me share with you an example from yesterday. I met with Neil Harris at HRS Dental Care for a “Q4” review of what has been an exceptional year of development. Having looked at this year’s performance, we then moved to 2019 and I was prompted to
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I broke my own rules over the weekend and decided to work Saturday until such time as I had reached email inbox zero. The perfect imperfectionist is allowed to do that – aiming to be on target with calendar management 80% of the time – not beating themselves up when the plan fails 20% of
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“It’s rude to stare” A lesson we were all taught as children. One I frequently found myself ignoring as I seem to have been born with an insatiable curiosity around who people are and what makes them tick. Goodness knows why – only child syndrome or something. Last night, after Sheila and I had been
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One of the many pleasures of training, consultancy and coaching is when you get to combine some serious teaching with a bit of fun. Today is the penultimate performance of the revival tour of the smash hit Top Hats, Toast & Moments of Truth, with my friend Sheila Scott who will be back on stage
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After yesterday’s newsletter and social media posts, I want to thank the two practices who signed up for the Bridge2Aid Unity Partnership Christmas Challenge – yesterday we began the journey of delivering emergency pain relief to 20,000 new patients in Tanzania (and they both qualified for three months free business coaching in 2019). Just in
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