The Bus. The Bus is a metaphor for: our standards of performance – the way we do things our standards of behaviour – the way we treat each other the story of where we came from – our collective history the story of where we are going – our collective future the story of WHY
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Whether you need a receptionist, a nurse, a manager or new clinicians, the old recruitment rules are dead Next time you are hiring: Step 1 – write a brief recruitment advert and email it to me – I will run that on my Facebook profile – I’m 2 degrees of separation from 750,000 people. Then repeat
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A frequently heard lament from Principals is: I’m drowning in routine maintenance and don’t have the time to focus on higher value treatments. In any event, there is no way that the patients will agree to see another dentist – they have been seeing me for years and will kick up a fuss if I
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Before commenting on how NOT to tell them (and offer some insights on how to tell them) let’s establish some ground rules. I accept that this post may well be read by owners and associates. So.. I don’t travel around the country automatically recommending that associate pay scales are reduced – so don’t blame me;
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It’s not uncommon for me to listen to owners complain about the motivation levels of their managers and clinical team. It’s not uncommon for me to listen to managers and clinicians complain about the motivation levels of the owner. Hmmmm…. What’s the difference? The owners tell me that there are certain managers or clinicians who
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In any business – yours, mine, your suppliers – we all need protocols and conversations. The protocols are the way we do things – systems. The conversations are the ways in which we communicate – with each other, with our clients and with our suppliers. Most days I meet with dental businesses that are working
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I work with a lot of managers and other senior team members nowadays, recognising that the true mission of the savvy Dental Principal is to create a great support team. To hire a coach to make the management team fulfil their potential. To evolve superb: Business Development Managers Clinical Managers Marketing Managers Treatment Co-ordinators Marketing
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Set some goals. Individual and/or team. How else will you know where you are going and whether you are on target? How else will your people know whether they are doing a good job or not? How else will you all stay confident? Here you go….(free downloads) 21 Professional Goals 21 Personal Goals or….. just
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Many is the time a client has said to me: No matter how many times I ask, things just don’t seem to get done Things don’t NOT get done because team members wake up in the morning thinking “I’m going to sabotage the business today by NOT doing the thing I said I would do.”
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The legions of Rome carried their standard before them into battle. The eagle, symbolising The Emperor. The numeral of The Legion. The letters SPQR – Senatus Publicus Que Romanus – The Senate and the People of Rome. All of which were a reminder of WHY they were marching into battle. Melodramatic perhaps in the context of your
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