Extreme Business 2018 London workshop done and my 47 delegates are sent home with spreadsheets, handouts and their heads buzzing with numbers. I invested quite some time at the start of the day in asking for feedback on Q1 of 2018 – always a chance to feel the pulse of the client base and get
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Today is the last day at work for my trusted business manager Phillippa Goodwin. Don’t panic! She’s off to walk the Camino Trail in Northern Spain for the next 6 weeks – no doubt a life-changing sabbatical (I just hope that she she returns it’s not to tell me that life as my wing-man is
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Have you noticed a couple of behavioural types in your organisation? The sponge – that person who just keeps soaking up new information and shouts “give me more!” when roles and responsibilities arise? The abstainer – that person who has enough to do thank you very much and has absolutely no time to be taking
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A characteristic I notice frequently as I listen to clients is “imposter syndrome”, so called because there are times when we don’t feel worthy enough to carry the responsibilities of leadership. Imposter syndrome happens when we compare our inside to other people’s outside. Always a mistake. One of the benefits of being a coach is
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I’ve said it before and I’ll say it again – leaders lead people and managers manage systems. You cannot lead systems, you can only manage them. You cannot manage people, you can only lead them. So here’s a thing – why do we keep using the term “owner-manager” to describe those folks who run their
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It was 8 years ago that Dutch dentist Indra Rampersad opened a private squat in Berwick on Tweed and last night I joined the guests to celebrate as she cut the ribbon on the first Digital Dental Suite in The Borders. I walked back to my hotel at 21:00 last night, taking a long route
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I’ve recently been reviewing some client data that proves you can double the average daily production of a Principal over a 36-month period. To be specific, from £1,500 per day to £3,000 per day in a general dental practice that markets direct to the public. I said Principal, not dentist – because it’s the Principals
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As I read through my clients’ weekly tracker updates and listen to others, I realise that the wintry weather conditions that we all suffered 2 weeks ago produced some extremes of behaviour amongst team members: Those who fought through the blizzards to get to their jobs; Those who came up with a variety of reasons
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My biggest take-away from this week’s podcast with Dr. Chris Bowman was his simple answer to the question “how do you get testimonials?” Chris responded that his whole team are trained to listen out for any positive comments made by patients, from as simple as “that injection didn’t hurt a bit” to “I’d recommend you
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Before I start, just a heads up to watch out for the latest edition of the “Two Reds are Better than One” podcast, recorded yesterday afternoon with Ashley Latter. Our guest was Dr Chris Bowman from Charlotte, North Carolina and it is a masterclass in patient communication skills – you don’t want to miss it
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