How The Beast from the East sorted the wheat from the chaff

As I read through my clients’ weekly tracker updates and listen to others, I realise that the wintry weather conditions that we all suffered 2 weeks ago produced some extremes of behaviour amongst team members:

  • Those who fought through the blizzards to get to their jobs;
  • Those who came up with a variety of reasons why they couldn’t make it.

Same snow, different response.

I’ve joked in the past about waking at 04:30 to discover a world of white and, in that moment, deciding to either get up early and dig out the drive or hit permanent snooze on the alarm and go back to sleep.

Well this time it was for real.

I’ve heard stories about individual staff members who refused point-blank to leave their homes, even calling the owners “mad” to expect anybody to be at their workplace.

One of my favourite stories from the genre actually happened a few years ago, after a particularly bad snowfall, when a staff member called in (the only one in the practice so to do) to inform the owner that she couldn’t get to work because “I only own high-heeled shoes”.

Now I appreciate that there will have been some folks who were genuinely “snowed-in” – finding it literally impossible to either drive or walk out of their abode.

However, they don’t seem to be the problem. It’s the people who just can’t be arsed who are the problem.

So The Beast from the East will have identified for you staff whose performance and behaviour you can reply on no matter what – and those who you may no longer want to tolerate.

The question is – are you going to do anything about it?


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.