During September 2019 I attended a meeting with the Front Desk and TCO team at Scottish Centre for Excellence in Dentistry and they asked me to guide them through “how to answer patient concerns and objections at the point of sale”. After our session, I was asked to create a permanent record for revision purpose
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The Extreme Business Academy is now fully functional on all smartphones, as well as your desktop, laptop and tablet. Our 200+ members can now register, enrol, view and complete all courses and membership content from their smartphone and tablet, making the Academy more accessible and easy to use than ever. With an impressive back catalogue
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Sabrina Griffith is a dental hygienist and also Practice Manager at Central England Specialist Referral Centre, founded in Solihull, West Midlands just over 3 years ago by Dr. Neil Wilson. Neil, Sabrina and the senior management team are clients in the 2019 Extreme Business Workshop Programme. Here she spends just 60 seconds talking about how,
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If you either work in London or know anybody who does – and you/they are looking for a 100% enthusiastic addition to your team – read on. Many is the time I have suggested to clients that they “recruit The Barista” when seeking new non-clinical team players. I’ve shared with you stories of me asking
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The Extreme Business Academy is now 6 months old and we have a membership approaching 200 people (some from overseas) who are enjoying the monthly content and extended courses. The Academy is being used by owners and managers to improve their skills and as a team training resource, with the video tutorials and interviews
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The Smile Spa in Stockton on Tees was sold to Portman Dental Care about 3 years ago and founders Simon and Sue Andrews delivered their last days of dentistry in January this year. I’m still completing a coaching assignment with the management team, advising on their marketing activity and attempting the delicate balance between the
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The defenestration of Bury is a calamity for the club’s supporters and a note of loss for everyone who cares about English football. But it is all of these things within the rules as they stand and entirely in keeping with the broader culture. Bury failed because nothing within the current state of regulation could
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Sometimes a client just quietly beavers away at the internal marketing tactics that I rattle on about and they GTD (get things done). Credit where it’s due to Joe Watson, Raashi Tiwari and the whole team at Tiwari Watson Dental Care in Glasgow. https://www.tiwariwatsondentalcare.co.uk/ They have created an excellent web site and, in particular, Joe
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I had intended to start today’s post by posing the question: “What is it that makes someone want to run their own business?” Then, thinking about the answer (or, at least, my answer – which I’ll share with you in a moment) I decided to approach this from an entirely different and yet topical perspective.
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I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the regulars is along the lines of: “I’m unhappy with another individual’s performance and/or behaviour and I need to talk to them about it – but I don’t want it to get
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