My calendar is completely clear today – a rare event indeed. Have you ever had one of those days where you have so much time to yourself that you don’t quite know where to start with it? In the event, my day begins with a second 10 km run – this time down to Port
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This morning I bring you a brand new download – The MRCREST Scorecard. The idea is simple enough (if you have the systems and the people in place). First item on the agenda at The Daily Huddle is “how did we do yesterday on MRCREST? Add a tick for each event; a tick for a
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Today I’m just alongside Dublin Airport, working with 8 ortho practices on their 2019 marketing plans. I’ll be focusing on internal marketing via word of mouth and digital recommendation. I’ll be showcasing real-life examples from my client base and sharing success stories. One case study is worth a thousand words of theory. Just like one
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I’ve been thinking recently about and observing how teams collaborate. You’ve heard me say many times that “all problems exist in the absence of a good conversation”. In a dental team, that conversation is now more often digital than face to face. Is that a benefit or a curse? That choice is yours. However, based
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Today I’ll be in splendid isolation in The Barrow Bunker. No client calls, no meetings, no interruptions. My mission by the end of the day is to have completed the allocation of time for my 2019 calendar. In order of importance they are: 172 Free Days – 12 weeks of vacation, plus weekends and Bank
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At this week’s Extreme Business workshops we have been showing and telling on how treatment plans are presented to patients. Three P’s have emerged: People – who actually prepares and presents the treatment plan? Presentation – in what format is the plan presented? Packaging – what does the treatment plan look like? People The growing
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My June newsletter includes two free downloads. One is an alternative to the dreaded employee “appraisal” and the other is a GDPR-compliant Patient Consent Form. There’s also a link to a FREE 60-minute webinar recording for Practice Managers on Leadership & Management. If you didn’t get the newsletter in your in-box – it’s because
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Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to get myself organised. It’s a thing we do; sometimes the business of business has to be dealt with before we can relax. Annie and I are off on vacation next
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I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
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When it comes to sales performance, there is an interesting difference between targets and run rates. Target = quantity to be achieved before a deadline. Example – we want the business to gross £1m in 2018. Run rate = average quantity per period of time. Example – we want the business to gross an average
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