It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester yesterday. I posted on Facebook last night but decided to repeat here this morning – so that you don’t miss an excellent web site and an innovative process for patient
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In October 2004, researchers Neil Howe and William Strauss called Millennials “the next great generation.” They define the group as “as those born in 1982 and approximately the 20 years thereafter.” In 2012, they affixed the end point as 2004. So my question is “are Millennials capable of delivering the clinical care, customer service and teamwork that are necessary
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I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He is the Principal of a small family-owned practice in a rural area, providing a range of private treatment options – a membership plan and fee per item treatment as required.
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has 13 chairs, plus a beauty and fitness business, as well as a special focus on children’s dentistry. Today I’ll be facilitating meetings with each of the customer service and treatment co-ordination
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A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your money’s worth from your business coach when that happens). You see, I have a couple of projects on at the moment that can have a huge impact on my future business BUT I’m
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There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room with connecting french windows) in preparation for Phil The Decorator, who will be arriving at 08:00 this morning. It’s effectively going to be a lick of paint, as you might say. There will
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Here’s what you can train people to do: Technique So if you want me to train your people – that’s fine – just tell me what technique you want them to master and I’ll show up – or I’ll refer you to a master-trainer in any areas I don’t cover. (I train people to become
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The Australia Diary was fun to write and I’m very grateful for the numerous emails and messages I’ve had from those who enjoyed following my adventures – thank you. Back to normal life now – I took a day off blogging yesterday as my Bunker Day was all about getting my head back in the
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Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at Spa Dental in the city’s Central Business District (CBD). I’ll not go into the detail here as that’s confidential but suffice to say that I sat down with
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