There’s something very humbling about feeling nervous before a new workshop begins. I know the material inside out but, no matter how many times you deliver a presentation and in how many places, there’s a slight attack of imposter syndrome before you go on stage. “What will I do if they don’t like me, if
Read More
A very good afternoon from my apartment in Zetland, a southern suburb of Sydney, New South Wales, Australia, where I’ll be based until Monday next. My 21+ hours in the air with Emirates passed comfortably enough, in spite of a 2-hour delay in Dubai whilst a passenger with health problems was treated. One of the
Read More
I’m back after a week in Greece, batteries fully charged and ready for The Extreme Business programme – workshop 3 in London today and Manchester on Wednesday, where we will be creatively deconstructing each client’s Patient Experience and looking at how that can be improved. What was I reminded of whilst in Greece? We need
Read More
Monday morning and my second full day in The Bunker, working 80% ON the business and 20% IN the business, having sacrificed my Sunday to get myself organised. It’s a thing we do; sometimes the business of business has to be dealt with before we can relax. Annie and I are off on vacation next
Read More
I want to take you back to September 1970. I’m a few days away from my 17th birthday. It’s my first day at my very first full-time paid employment, joining The Friends Provident & Century Insurance Group at their offices in St Peter’s Square, Manchester. As part of our induction process by assistant manager Mr.
Read More
As if there weren’t enough conferences, study clubs, post-graduate courses and overseas jollies for us to attend, I’m here at Hammersmith’s Novotel this morning, preparing to co-introduce and co-compere Stars of Dentistry 2018, with the usual glitterati of the clinical world showing the audience how things can be done. In the member’s declaration of interests,
Read More
Two taxi driver stories from the Practice Plan Club Weekend in Benidorm. The first unnamed hero picked up my son Jon Barrow, who had become separated from his group on Friday night, stranded without iPhone, debit card or cash. A cabbie picked him up and brought him back to the hotel, then disappeared before we
Read More
There comes a point in our evolution as owners when we run out of time to Get Things Done. Equally, there will be a time when we run out of personal expertise. I reached such a point in the last few days, whilst developing a new support service for dental practices that will launch on
Read More
There’s a brand new free download in the Resources/Infographics section of my web site this morning – but I’m also including a further downloadable copy at the end of this post (take a look at the web page later though – there’s a bunch of free stuff there and no sign up). The Unique Ability
Read More
Today is the last day at work for my trusted business manager Phillippa Goodwin. Don’t panic! She’s off to walk the Camino Trail in Northern Spain for the next 6 weeks – no doubt a life-changing sabbatical (I just hope that she she returns it’s not to tell me that life as my wing-man is
Read More