Sometimes, it can be a good idea to remind ourselves of the obvious and then ask “how does the obvious happen?” There are three obvious things to aim for in your business: Clinical care; Customer service; Profits. What perhaps isn’t so obvious is how the best dental practices actually get there. I’ve noticed a significant
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When my kids were little (a.k.a. the 90’s) we would frequently take the last 2 weeks of August as a family holiday, so that the first Monday in September would be the “back to work” day. I well remember how often that Sunday night’s sleep would be broken by a mind active with anticipation and
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The defenestration of Bury is a calamity for the club’s supporters and a note of loss for everyone who cares about English football. But it is all of these things within the rules as they stand and entirely in keeping with the broader culture. Bury failed because nothing within the current state of regulation could
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I had intended to start today’s post by posing the question: “What is it that makes someone want to run their own business?” Then, thinking about the answer (or, at least, my answer – which I’ll share with you in a moment) I decided to approach this from an entirely different and yet topical perspective.
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I’m always keeping my eyes and ears open for Frequently Asked Questions (FAQs) from within my own client base and community. One of the regulars is along the lines of: “I’m unhappy with another individual’s performance and/or behaviour and I need to talk to them about it – but I don’t want it to get
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Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are very slim. So an element of compromise is necessary in your approach to creating a championship support team. The needles will be those individuals who go the extra mile and light up
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I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the lessons we can learn from that sector on leadership. A basic tenet of good leadership in the retail sector is to “walk the floor”. No better example of that than the controversial Mohamed Al-Fayed,
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Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
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Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team members (Business Development Managers, Marketing Managers and TCOs) who are arriving from a background in retail management. Because so many of the UK’s high-street retail stores are struggling in the face of competition
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I’ve been delighted to attend The Campbell Academy Business Course every year since it’s inception as one of the visiting guest lecturers and will be doing the same in 2020 – this time from the brand new premises that are currently being constructed in Nottingham. (If you haven’t seen the fly by of the new
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