Its never too early….

… screw up on customer service.
I wake at 3.30am and drive to Newquay Airport to catch the 6:30 to Manchester via Bristol.
For once, Air South West make both flights and deliver a passable experience.
Arriving in Manchester, I walk over to the Radisson SAS – you know, that hotel where all the staff wear a badge that reads “yes we can!” (a phrase coined long before Obama).
I’m working with Practice Plan today, who have booked a private conference room.
“Are you the conference organiser?”
“Then you will have to wait until the conference organiser arrives.”
Thanks for nothing you sour-faced so and so.
I’ll stagger upstairs with my 2 bags and try to find somewhere to sit and get a coffee.
No, no – it’s OK – please don’t give me any directions, don’t offer me a coffee whilst I’m waiting, don’t crack your face into a smile, don’t even begin to wonder where I came from and at what time, don’t consider the joint conference purchasing power of the two organisations attending the meeting.
Please – that would be acknowledging that I pay your wages.
“No you can’t.”
This girl would be better suited as a lighthouse keeper.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.