I had a very interesting response to one of my online-marketing themed articles in Dentistry magazine recently. I’d love to hear your views on this reponse   Hi Chris, I just read your article in Dentistry. While I agree with almost all of it, there are some nuances that I wanted to present.   1)     
Read More

I had an update this week from a dental supplier who recently had a visit from Trading Standards, which I thought I would share with you here: “The visit was a follow up from a phone call by Trading Standards that we had a few weeks ago. From the phone call we were advised to
Read More

Seeking employment: Hygienist/Therapist Available Mondays, Wednesdays and Fridays, Locum or permanent, willing to travel/move to location for job Skills include: Specialising in dealing with anxious patients including hypnosis, tooth whitening inc Zoom, iTOP implant care. Anne Connor, 07939 098306, caring4smiles@aol.com   Dual Site Practice Manager: Havant and Eastleigh This position requires a candidate who has
Read More

by Barbara Thankappan (nee Trotter) What on earth is Juice PLUS+® , I hear you ask? Juice PLUS+® +® is made using the highest quality, fruits, vegetables, berries and other naturally sourced ingredients available and put into capsules, which ‘bridges the gap’ between what we should eat and what we actually do eat.   What
Read More

Quote of the week: “I don’t need to be at the customer service training session because I don’t work in sales.” Grow up. The obvious stuff is: •           answering the phone •           greeting and meeting •           treatment co-ordination •           establishing rapport •           understanding the customer’s needs and concerns •           negotiating a win/win solution The less
Read More

Special offer from Dental Focus: At Dental Focus, our clients’ Return on Investment (ROI) is measured using our 5 Key Performance Indicators (KPI). This is a confidential measurement of your website’s success, week-on-week, based on REALISED OUTCOMES: 1.            Your website enquiries 2.            Your website revenue 3.            Your website thoughts This is NOT about jargon, rankings,
Read More

One of the privileges of the travelling lifestyle (and the huge virtual community) is that I get to spot trends. Here’s the latest trend, articulated by two clients this morning which echoing the sentiments of many others: “How can I better time manage myself? I think a lot of my frustration comes from doing too
Read More

Economic recession, lack of leadership from dental trade associations and professional bodies, HTM 01-05, CQC bureaucracy, registration of healthcare professionals, volcanic ash, excessive Bank Holidays, staff pregnancies, gappy books, the NHS pilots, unprofitable associates, stroppy hygienists, therapists who are too slow at fillings, staff who don’t want anything to change, direct access for hygienists and
Read More

Last week I walked into the Thorpe Park Hotel in Leeds for the first time in about 2 years. Previously, this was the venue for my Dental Business School workshops from 1998 to around 2006. As I approached the front desk, Louise walked out of her office and said: “Good evening Mr Barrow – its
Read More

Dental practice owners love to complain to me about their associates: •           doesn’t show up on time •           leaves early •           ambles along at a steady pace •           no attachment to the brand •           no connection with the team •           patients are patients and not people •           fails to recognise obvious opportunities to up-sell treatment
Read More