Hi Chris, It was good to see you at the NEC and having the opportunity to discuss clients and the future. Something we should have mentioned on Friday was our forthcoming seminar at the BDA (Friday 4th November). We are currently in the process of doing some of our own promotion for this and wondered
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You just HAVE TO know your numbers: Profit & Loss for the last month and 90 days Key Performance Indicators lab materials staff marketing net profit Productivity average daily production for all fee-earners Profitability operating costs per surgery per day individual profitability of every fee-earner Marketing spend on each activity return on investment Lead conversion
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Campaign for positivity launches in UK dentistry Heart Your Smile sparks inspiration revolution among dental professionals United Kingdom (October 2011): Heart Your Smile, a campaign to boost confidence in the UK dental profession will launch at the BDTA Dental Showcase on 21 October 2011. A manifesto for change will be revealed by James Goolnik, in
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“How do I respond to the rumours running around the building that the staff are expecting a pay rise in January?” That is becoming a “frequently asked question” right now. Then add to the list……. “Cash flow has been down since I returned from holiday at the end of August. The books are getting gappy.
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Interesting case study: Cosmetic dentist has average daily production of £3000. Usually sees 8 patients a day. Hires a new receptionist and doesn’t have the time to train her – she arrives from a big family maintenance practice. Three months later I am querying why the principal’s average daily production is down to £2100 per
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Nice chap in the O2 store in Manchester on Saturday. Basically explains the following: 1.         my next free upgrade is due end of January 2.         I can “fast track” my upgrade NOW if I pay £245.00 3.         I can buy a 64Gb 4S NOW on the same tariff for £145.00 4.         They will pay me
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I had an interesting conversation over lunch yesterday with a lady whose career began in India, working for various hotel groups. She mentioned that her background was in the “hospitality” sector and that really made me pause for thought. We throw the term “customer service” around all the time – requesting improvements from our dental
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Part of my job is to spot trends. Sometimes to deliver tough love. Like the dentist who sent me (overnight) the design for his new website – and it’s crap. I have to tell the truth. So here’s my report this week. I’m getting emails and phone calls from all over the place to say…….
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Last night I fell into bed at midnight with a wee dram of Ardbeg Corryvreckan, courtesy of the MacEachens. Sometime during the night my iPhone pinged as I’d forgotten to turn off the wifi. What I thought I did was turn off the wifi. What I actually did was turn off my 05:00 alarm. Sometimes
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Yesterday was a red letter day – even for me. I’m privileged to lead a life that many would find exhausting (including me!) and it certainly takes its toll in the body, mind and spirit department. But let me share with you if you will: Breakfast at the amazing Four Seasons Hotel on Park Lane
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