A fantastic report by Wolff Olin, that is unfortunately no longer available. How’s about this for a set of standards: Define your organisation’s purpose beyond profit to stand for something that inspires and motivates people. Be sure your actions deliver on your purpose across the entire business by auditing your customer and employee experience. Map
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ServiceMaster Clean helps dental practices comply with CQC cleaning requirements The requirement for all GP and Dental Practices and Surgeries to be fully registered with the Care Quality Commission (CQC) has intensified following a tightening of the regulations. It is now essential that all practices comply with the CQCs ongoing monitoring system and a key
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Last week I attended a teleconference with Robin Bryant, Mhari Coxon and Tricia Rawsthorne to throw some ideas around in connection with a presentation we have been asked to give at this year’s BDA conference.   The theme will be communication in practice with your team and with your patients and will be suitable for
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It has been brought to my attention that a weekend post on GDP-UK made reference to the presentation given by Brendon MacDonald at The Dentistry Show and a comment I made during his introduction to the audience. I want to set the record straight on Brendon and then cover some other points made about the
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The 1st March launch of the new web site and our corporate launch at The Dentistry Show are now over – it’s down to business. A number of people at The Show and via social media are asking: “just exactly what are BKH doing? Are you buying practices?” So, to set the record straight, let
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A referral card is essential when taking into account current stats that a third of your new patients come from Word of Mouth. Here’s a nice, simple example from Ballyclare Dental Practice (thanks team). Note also the link to their facebook page. referral card by on Scribd

The Apolline Compliance App Apolline have developed the Apolline Compliance App, a very simple to use tool that will manage your compliance for you. All the compliance activities are broken down into simple tasks, each task has a brief description of the task, what the regulatory position is regarding the task & when the task
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Last day in Scotland today. This evening the boy wonder and I drive South and have a 12-hour turnaround before we pack and go with Team BKH to The Dentistry Show.   In the last couple of days we have proofread our launch newsletter and the new BKH web site (live tomorrow) and I’m so
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I’m spotting a new trend in UK dentistry. A Management Buy-Out created as a joint-venture between associates and managers in independent practice. The Clinical & Management Buy Out (CMBO).   My first experience of this was some years ago, when a far-sighted dental principal changed his sole tradership to a limited company and then sold
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From the prospective of a new patient, there are three stages in the customer journey: what happened before I made my first contact with the practice we call that “marketing” what happened between first contact and my first decision to buy we call that ‘pipeline management’ what happened after I decided to buy we call
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