It seems that the new age of internet communication has created an equally new phenomenon – the social media sociopath. Let’s invent a new term for this – the sociomediapath. The sociomediapath begins his/her infiltration slowly and with some intelligence – adding comments to threads that can be supportive, oppositional or inquisitive, apparently with the
Read More

Does anybody out there know about Scottish grants for dental practices?   I have a client in Scotland; a single-handed principal who has created a new practice over the last few years with the assistance of various grants.   His accountant is now suggesting incorporation for the very obvious tax benefits that can accrue.  
Read More

I’m looking for just 100 dentists across the UK.   Dentists who can maintain an average daily gross production of £2,000.   How?   Because they have the clinical confidence and the communication skills.   We will supply: 1. the patients 2. the support team 3. the premises 4. the equipment 5. the clinical training
Read More

Quite apart from being mortally insulted by receiving this unsolicited e-shot I find it incredible that people with a poor credit rating are being offered £500 instantly with a 34.9% APR – and the encouragement that if they can make just 4 payments on time – this will be increased to £3000. My first assumption
Read More

There are two main types of people in an organisation Sheep Wolves   The sheep want answers: What is the exit strategy from BKH in 10 years from now? What are the cash flows? What is the organisational structure? What is the plan? Where do I fit in? Do I get a pension? Is there
Read More

1. Intial look and feel – 4 seconds – am I in the right place? Overall brand – which demographic? Rolling graphic Images of team, premises and patients   2. Product mix – 16 seconds – do they sell what I’m looking to buy? Outline of main products in layman’s language Special offers Promotions  
Read More

Problems occur, crises arise, things go wrong.   Yesterday I was working with a dentist on business coaching when he took an urgent call from a fellow clinician, who had been terminated without notice by his corporate host for low-achievement of UDAs – a personal disaster for the individual concerned and for his young family.
Read More

A client writes to me over the weekend to say that he, his team and his patients are becoming increasingly irritated by the use of iPads by his associates DURING PATIENT APPOINTMENTS!   He tells me that, whilst patients are numbing up or impressions are being taken, the associates are checking their social media.  
Read More

Looking at this photo of all the gang on the summit of Mount Kilimanjaro last year in August reminds me not so much of the physical exhaustion we felt but more the overwhelming sense of cameraderie and friendships created in the group, inspired by a mutual cause. Having spent time in Tanzania and seen first
Read More

By Andy Lane So, when you’ve developed a great front of house team, brilliant nursing support, a TCO to die for and a Practice Manager to keep everything running smoothly, it counts for nothing if you don’t have the right dentists in your team because you can never generate enough income to keep the whole
Read More