I’m at the Royal Victoria Hotel in Sheffield this evening, after a 6-hour drive during which I connected by (hands-free) phone to clients, Team and friends. The day began at 7.00am with a post-weekend email catch-up and a chance to sit and think about what I want to achieve in a busy week of travel
Read More

A client asked me, this morning, to remind him of the wording: Dear Mr. Barrow, Now that we have reached the end of your current course of treatment, I wanted to take this opportunity to thank you for placing your trust and confidence in myself and the team here at Aardvark Dental. We are delighted
Read More

Monday morning – it’s blowing a violent gale outside but I’m trying to re-create health and fitness as a priority in my life and go for a run before the day starts. I’ve been a runner for over 25 years and every now and then leave it alone for a while. The latest “while” has
Read More

Once a month I spend the day in 15-minute phone calls with my clients. They book in via an on-line appointment scheduler and I call them at the appointed time. Once the clients have been working with me for a while they “get it” that there is value in sending an email a day or
Read More

Saturday morning and, unusually, I’m sat at the back of the room watching somebody else present to my clients. Dr. Asif Syed is spending the day with a pilot group of 7 clients, discussing and presenting on the use of Key Performance Indicators to keep your “finger on the pulse” of the dental practice. Not
Read More

Because I’m sat in the lounge at Exeter International Airport – with hundreds of stranded travellers – waiting for a host of delayed flights, including mine to Belfast, where I’m presenting with Isoplan this evening. After a week of no emails, no phone calls, no paperwork – in fact not even a conversation about business,
Read More

I think it’s Friday anyway, having reached the stage that when the alarm clock sounds I wake in the dark and cannot remember which hotel room I’m staying in. It’s rather ironic to be staggering out of my room to present a workshop on time management and “work/life balance”! Suppose I have a good excuse,
Read More

Just a quickie to inform you that my Mum passed away peacefully in her sleep last night at the age of 77. Her ambition was to avoid managed care and live out her final days in her own home — apart from the last 3 weeks in hospital, she managed that and will fulfil her
Read More

Just back from a quick 2 days of workshops in Bristol and Bracknell – and I’ve been hearing some horror stories about NHS dental practice that I’ll share in next week’s newsletter – there’s going to be blood on the streets in April.On a more positive note, I keep on saying that I work for
Read More

Just back from a quick 2 days of workshops in Bristol and Bracknell – and I’ve been hearing some horror stories about NHS dental practice that I’ll share in next week’s newsletter – there’s going to be blood on the streets in April. On a more positive note, I keep on saying that I work
Read More