The call-in day

Once a month I spend the day in 15-minute phone calls with my clients.
They book in via an on-line appointment scheduler and I call them at the appointed time.
Once the clients have been working with me for a while they “get it” that there is value in sending an email a day or so before the call, highlighting the topics they want to discuss.
I always emerge from these days energised by the conversations – and informed by the topics covered.
My clients are my R&D team – the questions they ask and stories they tell give me a clear insight into what’s “hot to trot” in the marketplace.
Yesterday I was asked:

  • to explain how a new-business “pipeline” works
  • to explain the Kolbe assessment system
  • to help with an associate who is struggling to attract new patients
  • to calm a principal who feels it necessary to micro-manage her team
  • to advise a principal who is emigrating to Australia on a smooth hand-over of patients to her successor
  • to review hygienist profitability
  • to advise on managing branch practices effectively
  • to forward a job specification for a business manager
  • to help with the marketing plan
  • to discuss how to remotivate a team of care nurses
  • to offer an opinion on incorporation
  • to review a marketing plan
  • to suggest a contract for an in-house masseuse
  • to encourage a principal to replace an assistant
  • to calm down a principal in overwhelm
  • to suggest some verbal skills training
  • to congratulate a principal for taking a holiday!
  • to advise on the implementation of new software

And the encouraging aspect of all that was the absence of any negativity – nobody moaning about their “poor me” problems – just positive, focused people, attempting to build better businesses and lives.
After a day of calls I’m usually stir-crazy – and so a long walk on the beach was the next agenda item – and as I watched the sun go down I reflected on a very good day.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.