Falmouth is a town that boasts, amongst many other things, a nationally recognised arts and media campus – so it’s no surprise that the only cinema in town is The Poly, which doubles an an art gallery and shows eclectic seasons, combining a few bestsellers (largely for the tourist visitors with bored kids) with the more obscure.
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Here’s an extract from an email I received on Sunday: I have also had a bit of a problem with the PCT. Most of the practices in the area went private when the new contract came in, and most of us took a child-only NHS contract. I received a letter on Thursday (dated the previous
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It’s so glamorous, this travelling life. I have made a resolution to stop complaining – but….. I get to bed at 11.00pm, after my 17-hour day – and get to wake at 2.00am to the sound of noisy revellers in the corridor outside my hotel room. Needless to say, I cannot get back to sleep
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What would it be like if many of the UK’s PCT’s were to contact those dentists who held children-only contracts and demand that:1. any underperformance was cleared within 60 days and 2. failure to do so would result in withdrawal of the current contract and redirection of the children? Pure speculation, of course. But if
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If your team have beautiful straight, white teeth – they will do your marketing for you. No amount of investment in brand, literature, web presence or customer service training will do as much for you as an enthusiastic team member explaining: 1. how little discomfort or inconvenience was involved and 2. how much difference it
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There’s no point in being normal or politically correct if you want to be noticed. Bland gets deleted. Eccentric gets reaction and response – not all of it complimentary. What’s your eccentricity?

Last week saw me arrive back in Cornwall on Friday evening in burn out. I’ve been around long enough to recognise the symptoms which, apart from sheer exhaustion, manifest themselves in an inability to focus and concentrate on tasks. You know that moment when you realise you have been shuffling paper around your desk, or staring
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I have recently started reading an excellent blog from the Centre for Design Innovation in Ireland. Just take a look at their blog entry on the Help Remedies web site (and don’t forget to follow the link through from the blog to the site). A quite beautiful example of how branding can make a seemingly dull
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Dr David Horobin, Orthodontist, Bexleyheath, Kent.     Job Description Practice Business and Development Manager     This new and important post is suitable for an experienced person of graduate level. Excellent interpersonal, computer and numerical skills are essential. A background in the financial services sector or previous management experience would be an advantage. The
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I enjoyed my second VERY positive experience in a week with Holiday Inn last night – this time in Cambridge. Arriving here from Manchester for my evening webinar with Dental Channel TV, I was horrified to find that my web cam and mike had expired since they were last used – no idea why. The
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