There’s an important difference between urgency and impact: Urgency – I need to work more clinical hours so that we can see patients before Xmas; Impact – I need to recruit more clinicians so that we can see more patients in less waiting time. Urgency – our practice manager will have to spend the day
Read More
It’s rare that I single out individual practices for praise in this blog but I feel compelled so to do after my visit to Chichester yesterday. I posted on Facebook last night but decided to repeat here this morning – so that you don’t miss an excellent web site and an innovative process for patient
Read More
The news from Dental Protection last week that 89% of dentists fear that their patients will sue them and that 64% are referring to other dentists as a result must sound like music to the ears of the specialist referral clinic. It’s not, however, the kind of information that is going to be of much
Read More
I was approached during the BDIA Dental Showcase by no less than four individuals (in one day) who explained to me that they had funding in place and intended to “buy practices with a view to creating a micro-corporate that will be sold in 5 years.” The great thing about Showcase is that I can
Read More
I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He is the Principal of a small family-owned practice in a rural area, providing a range of private treatment options – a membership plan and fee per item treatment as required.
Read More
This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
Read More
On disruption The unconfirmed news from last week’s British Orthodontic Society annual conference that 2/3rds of the members had failed with their NHS tenders, if true, will have a hugely disruptive effect on the whole British dental market – the ripples spread beyond the world of braces. At my Extreme Business workshops this week, we
Read More
A lightbulb moment yesterday, whilst in conversation with my business coach, Rachel Turner (by the way, you know you are getting your money’s worth from your business coach when that happens). You see, I have a couple of projects on at the moment that can have a huge impact on my future business BUT I’m
Read More
There is something very therapeutic about having a good clear-out. Over the weekend, we vacated the ground floor (lounge and dining room with connecting french windows) in preparation for Phil The Decorator, who will be arriving at 08:00 this morning. It’s effectively going to be a lick of paint, as you might say. There will
Read More
Writing under the pen name of Fougasse, Cyril Kenneth Bird was one of the most popular cartoonists and illustrators of the first half of the twentieth century. The images and captions to Fougasse’s eight World War II propaganda posters ‘Careless Talk Costs Lives’ were part of the anti-rumour/gossip campaign orchestrated by the Ministry of Information.
Read More