After a 21:00 bedtime last night, I feel great when my alarm wakes me at 05:00 and I’m busy in my room, preparing for the day and packing for the journey home. Even though I have plenty of baggage, after a quick breakfast and check out from the excellent Novotel, South Wharf, I decide to
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My calendar is completely clear today – a rare event indeed. Have you ever had one of those days where you have so much time to yourself that you don’t quite know where to start with it? In the event, my day begins with a second 10 km run – this time down to Port
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The tall poppy syndrome describes aspects of a culture where people of high status are resented, attacked, cut down, strung up or criticised because they have been classified as superior to their peers. (a Wikipedia definition). So here’s a dark side to the Australian dental culture. There are some dentists who are ready and waiting
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Before we start – this is a story about a truly awful hotel – but it’s important to understand that nobody is to blame. When you travel on business as much as I do, you realise that maybe once or twice a year you are going to arrive in a hotel, walk into your room
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Time to pack on Monday morning as I’ll be leaving Sydney later in the day. My final day is spent with Lawrence Neville and the team at Spa Dental in the city’s Central Business District (CBD). I’ll not go into the detail here as that’s confidential but suffice to say that I sat down with
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Even though it’s Sunday and I’m very tired after 2 days of workshop delivery, who could possibly miss the world’s biggest fun run? 80,000 runners congregate in Sydney’s Central Business District this morning on a beautiful crisp, clear winter’s day, to raise huge sums for charity and stretch themselves physically. The event is open to
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Back bright and early at The Sheraton and straight into a groundhog day with the delegates.Today’s agenda: Day Two The Patient Experience Session A complete overview of your patient experience to ensure that you are delivering customer service that will generate positive reviews and recommendations. • First digital contact – making it engaging and easy
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There’s something very humbling about feeling nervous before a new workshop begins. I know the material inside out but, no matter how many times you deliver a presentation and in how many places, there’s a slight attack of imposter syndrome before you go on stage. “What will I do if they don’t like me, if
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As mentioned yesterday, waking with a whiskey hangover after 6 hours sleep was NOT a good way to deal with my jet lag but boys will be boys. After my usual morning rituals of social media management, blogging and setting up my priorities for the day, it was time for my second training session on
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To sleep for 10 hours is a rare pleasure for any of us nowadays and I have to say that my Meriton Suites apartment is an extremely pleasant place in which to rest and recuperate from the long journey here. I’ve decided that it’s business as usual before and after my workshops and so The
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