The actual quote was “every patient is a new patient”, made at the conclusion of today’s dental workshop by the owner of a Liverpool-based dental practice who are making the transition from NHS to private practice. The context was at the end of a gruelling day on customer service and The Patient Journey – gruelling
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The actual quote was “every patient is a new patient”, made at the conclusion of today’s dental workshop by the owner of a Liverpool-based dental practice who are making the transition from NHS to private practice.The context was at the end of a gruelling day on customer service and The Patient Journey – gruelling for
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It’s Monday morning and after a run in humid early morning “mizzle” (as it is known in Cornwall – that’s light rain that seems to penetrate clothing it is so fine) I’m about to pack and leave for 4 days “on the road”. After calling in to see Bonnie this morning I will be driving
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It began very well – another early morning run, this time along the beach at Porthleven Sands – a hard slog on shifting sand that taxes my leg muscles and my lungs but gives me more time to think as I enjoy the sea at my side and the view to the horizon. As Dan
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Out at lunchtime today for a run up to the top of Godolphin Hill, from where (in a strong Westerly that blows all the cobwebs out) I can view all points of the compass – North to Redruth, East to RNAS Culdrose and the radar station at Goonhilly, South beyond Penzance towards Lands End and
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You may recall a Leadership Intensive that we held a few months ago, working with a group of dental practice owners and their practice managers. At the conclusion of our 2-day conversation (on exactly what leadership is – and what to do about it) we created a 100-question assessment form to accompany the many other
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Here’s an original Chris Barrow quotation: There are some people who know a lot of things but don’t know many people and there are some people who know a lot of people but don’t know many things. The people who know a lot of things but not many people tend not to be as successful
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In Krishna De’s blog at http://www.krishnade.com/blog/wp-trackback.php?p=231 she mentioned a quotation that I attributed to Thomas Leonard and, I should add, the coaches I trained with at CoachU in the 90’s. Leonard commented that: “The coach doesn’t do the work – the client does the work.” I wonder how many coaches would recognise that in fact
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In Krishna De’s blog at http://www.krishnade.com/blog/wp-trackback.php?p=231 she mentioned a quotation that I attributed to Thomas Leonard and, I should add, the coaches I trained with at CoachU in the 90’s. Leonard commented that: “The coach doesn’t do the work – the client does the work.” I wonder how many coaches would recognise that in fact
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I’ve called an extraordinary management meeting today – pulled Team CB off the road and we are all going to meet at Bonnie’s house. Why? Because I monitor my cash flow like a hawk, using an Excel spreadsheet that we call the “MOAS” (mother of all spreadsheets). The MOAS is created during my annual retreat
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