“I think you are talented and passionate Isabella. More than you think and less than you expect. But there are a lot of people with talent and passion, and many of them never get anywhere. This is only the first step for achieving anything in life. Natural talent is like an athlete’s strength. You can
Read More
Your team have been doing something a certain way for years – and you suddenly pitch up and announce that you want things done differently: we are moving from NHS to private dentistry (that’s a big one – probably the biggest); we are no longer accepting new NHS patients; we are changing the way that
Read More
Building a team is one thing, identifying the needles in the haystack is another. Sadly, the chances of you building a “needlestack” are very slim. So an element of compromise is necessary in your approach to creating a championship support team. The needles will be those individuals who go the extra mile and light up
Read More
I’ve been thinking further about the appearance of high-street retail managers in the delivery of independent dentistry and some of the lessons we can learn from that sector on leadership. A basic tenet of good leadership in the retail sector is to “walk the floor”. No better example of that than the controversial Mohamed Al-Fayed,
Read More
After an extremely busy day I was just finishing my Academy webinar recording last night when the awful news came through that our friend and colleague Dr. Anoop Maini had unexpectedly passed away on Monday morning. There are moments when you remember forever where you were when you “heard the news” – this will be
Read More
Three workshops last week – London, Manchester and Dublin. An opportunity to meet with my clients and listen. My quarterly immersion in their ups and downs and, thus, a chance to identify any common trends. I mentioned last week the trend of hiring managers and TCOs who have a background in high-street retail management (because
Read More
Our podcast guest this month is an old friend Dr. Harry Singh, founder of The Dental Property Club and The Botulinum Toxin Club. We trace Harry’s career from working through his school holidays when all his mates were partying, to Dental School, where he realised during his education that he wasn’t really passionate about
Read More
Here’s a trend from the first two of this week’s Extreme Business Workshops (London and Manchester). The number of new non-clinical team members (Business Development Managers, Marketing Managers and TCOs) who are arriving from a background in retail management. Because so many of the UK’s high-street retail stores are struggling in the face of competition
Read More
I’ve been delighted to attend The Campbell Academy Business Course every year since it’s inception as one of the visiting guest lecturers and will be doing the same in 2020 – this time from the brand new premises that are currently being constructed in Nottingham. (If you haven’t seen the fly by of the new
Read More
Sometimes, writing things down is part of the catharsis of dealing with them. I write a hand-written diary every morning, come rain or shine, whether I’m at work, at home or on holiday. That’s for my very own personal feelings and not intended for publication whilst I’m alive (and unlikely to make the best-seller list
Read More