Not everybody has one.
Four Seasons Hotels suggest that you cannot train someone to have an outgoing personality – that it’s about the “way they are brought up”.
Certainly nothing to do with education or qualification.
Here’s the thing.
If you run a small business – you need people in your team with outgoing personalities.
Not just customer-facing but everyone-facing.
In a small business there is nowhere for the introvert to hide, no back-stage – everywhere is on stage.
If you recruit and/or tolerate people who don’t have an outgoing personality then you are planning to fail.
There is a downside.
People with outgoing personalities require LOTS of appreciation – approval addicts.
If you don’t take the time out to appreciate – they will naturally gravitate towards places where they do feel appreciated.
I’ll back a person with an outgoing personality who needs training any day against a well-qualified person with no charisma.
When I’ve chosen to back them, I’ll make sure they know I love them – frequently.
Championship teams are tough to lead and manage but they ooze charisma.