Reception FAQ’s

I’ve been doing some thinking with the receptionists in the Scottish region of IDH recently about “frequently asked questions” at reception.
We are playing around with answers that would be “brand standard”.

The starting point was to find out exactly what those questions were – and here is a first attempt:

  1. Are you taking on any new patients?
  2. What’s the difference between NHS and Private?
  3. Can I move to another dentist within the practice?
  4. Why do I need to complete new forms every time I come to the practice for a check-up?
  5. What treatment am I getting done?
  6. How much will my treatment cost?
  7. Do you have a waiting list?
  8. Do you have a downstairs surgery?
  9. Do you have a lady dentist?
  10. Can I pay for everything at the end of treatment?

How does that compare with your list?


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.