Many years ago I stumbled across a superb 6-minute video on the Four Seasons Hotels web site, in which founder Isadore Sharp talks about their core values as an organisation, described as The Four Pillars on which the organisation is built: To operate medium-sized hotels of exceptional quality – to be the best; To make
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In the October issue of Wired UK, there is a fascinating interview with Debbie Wosskow, CEO of Love Home Swap, launched in 2011. Debbie is a serial entrepreneur and now runs Allbright, a female-focused investment fund. Here are some extracts on what it takes to be successful in business: “Coming
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Based on my personal experiences over the last few days, its seems possible that the hotel and catering industry may have woken up to the realisation that good people can be more important in the user-experience than fancy architecture, fixtures, fittings and menus: Friday morning – a working breakfast at the Doubletree Hilton close to
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On Friday we explored the definition of OCPSPD (operating cost per surgery per day) and discovered that many associates are operating at a net loss to your business. (You can revisit that post HERE) At the risk of starting your week on a negative (to add to rail strikes and, for many, first day back
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OCPSPD Operating cost per surgery per day. Let me explain (for my fellow non-accountants). When you look at your audited or management accounts you will see three main sections: Income/Sales – the money that came through the door; Cost of sales/variable costs – the money that you have to spend when some dentistry gets done.
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We are about to become involuntary participants in a technological revolution that will influence not only our economics but also our lifestyle. Apple are finalising the implementation of ARKit and Google are racing alongside with ARCore. Both of these developments will allow the existing users of iPhones, iPads and Android devices to begin downloading applications
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This week I’m mostly in The Barrow Bunker, working my way through a substantial list of tasks, projects and research. One of the better habits I have developed in recent years is to book a 3-day quarterly “retreat”, during which I have a chance to read, listen to and watch business development material that expands
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To begin with, you can download (free of charge) here an updated version of my suggested organisational structure for a £10m private micro-corporate. 02183 CB Org Structure A4 FINAL Before you think “I’m never going to achieve £10m in sales, so this is not for me” – pause – download anyway – and reflect on
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There is a sense of growing frustration as one reads through this #1 bestselling business book, virally recommended in recent months. As a freelancer (and on behalf of my dental entrepreneur clients) I find myself thinking “it’s all right for you Cal – you are an academic and not subject to the distractions and deadlines
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I’m not breaking any news by telling you that goodwill values in independent dentistry are overheated. Yesterday I was asked to give an opinion on the proposed purchase of a small private practice less than 5 years old, moderately profitable for the last 3 years and offered at over 7.25 times adjusted earnings. That may
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