Its Wednesday morning and I’m in Reading. Yesterday we delivered the Watford workshop to a simply wonderful audience of dentists and team members – many old friends and some new faces. I am often asked how I manage to keep delivering the same workshops day after day. The answer is that each day produces a
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Working at the Edinburgh Airport Hilton today. I think they must have had a customer service initiative that prohibits any member of staff smiling at a guest. Arrived late last night and the reception team were busy dealing with countless visitors to the Open Golf. Receptionist and bar staff wouldn’t smile and even complained verbally
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Fantastic practice visit today with James Goolnick and the team at Bow Lane Dental in the City of London. The downside was a 4.15am start, a Virgin train that broke down half way to London and a security alert at Euston Station just as I arrived. The broken train was quite funny though – after
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Its been an exhausting week both physically and emotionally and right now on Thursday night I am feeling very burned out with another working day to go. I have presented workshops in Lancashire, Leeds and Birmingham, spent a full day working at home and have a trip to London and back tomorrow for a practice
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There are some clients who bring out the best in you – and one of mine is Simon Reilly of Vancouver (www.leadingadvisor.com) with whom I have just finished a spectacularly effective 15-minute phone call. Simon and I have enjoyed an email dialogue in recent weeks on the topic of developing Strategic Alliance relationships and I
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That was the primary lesson I was reminded of today – there is no “easy way”, no “fast track”, no “lazy man’s way to riches”. The reminder was prompted during a bridge call in which a fabulous coach with a compelling product in an attractive niche market was explaining how much he was struggling to
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Off to Italy this morning for a 3-day rest break, although I will be answering emails on the flight to Milan this morning. I am also expecting heightened security at Manchester Airport. I was discussing leadership again yesterday with a client – and the distinction between “hard” and “soft” leadership. Hard = orders and a
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I was about 70 miles away today – safe enough and only bothered by the tiresome drive home this evening, detouring South and West before I headed North towards Manchester, to avoid those who were driving into the capital to pick up their loved ones, stranded without transport.A week ago my 19-year old son was
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What a pleasure it is to see London win the Olympic bid and, for once, good news and a “win” for Britain. This on the day that I wrote an ezine article (to be published in the next 24 hours) bemoaning my struggles with the United States Immigration authorities – maybe there is a message
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Today I meet with Barbara, Steph and Simon for our monthly management meeting. As the leader of the business I began with a lengthy overview of my current state of mind – how I feel about where the business is at the moment and how I feel about where we are going. I believe its
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