London 2012

What a pleasure it is to see London win the Olympic bid and, for once, good news and a “win” for Britain.
This on the day that I wrote an ezine article (to be published in the next 24 hours) bemoaning my struggles with the United States Immigration authorities – maybe there is a message in this.
Today I delivered the customer service and selling skills workshop to about 50+ people in Farnham, Surrey.
The room was good, the delegates were a pleasure to work with and the day a real joy to deliver.
After a working dinner at Pizza Express with three dental practice owners, I find myself back in my hotel room at 8.30pm and hardly know what to do with myself.
I think a hot bath and an early night are allowed – then I can get up refreshed tomorrow and write a couple of outstanding (time not quality) articles for dental magazines.
What’s the most important thing I was reminded of today?
A guest at our workshop was Colin Cohen, head of customer service for IBM UK and a 40-year IBM man (can you believe that – he has worked for 40 years for IBM!).
Lovely chap, very courteous and complimentary.
It was refreshing and uplifting to hear him say that he agreed with all I said in my presentation and, to quote, “customer service is everything”. Even for the boys in blue.


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Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.