How do I ask / refer patients to rather see another dentist/therapist (in the same practice ) instead of seeing me the lead dentist? (minor work I don’t want to do) A question raised just this morning. The issue of “triaging” new and existing patients starts with a re-alignment of your brand and re-education of
Read More
That was the question put to the CEO of Mulberry on Radio 4’s “Today” programme yesterday morning, after the company reported a 47% increase in pre-tax profits. The answer? Quality Craftsmanship A great product line Customer Service It really is that simple. Question – in your practice: do you offer the highest quality? do you
Read More
An orthodontic client and friend has emailed to ask for a review of the existing price list as we approach the new year. Attached to the email was a detailed breakdown of products and prices, with a request for my opinion. Here’s my reply: The fact is that the list is unintelligible to the patients
Read More
Its an interesting metaphor for all of us in business. Every now and then a product or service comes along that “steals the market”. Apple may have less than 10% of worldwide laptop sales (and I bet they are not complaining about the number of Macbooks and iMacs flowing out of the stores this month)
Read More
I have long maintained that, to get the best out of people, you have to ask them to do their best work in an inspirational environment. Thos of you who know me, know that I’m very precious about where I work – office, conference centre, hotel room – they have to be “just so” if
Read More
Share your SmilepodTM experience with friends and family this Christmas. Smilepod vouchers make the perfect Christmas gift.
Treat your loved ones to a Smilepod voucher this Christmas. From a luxurious High Gloss Diamond Polish to a Zoom 2 Advanced Whitening Treatment, forget turkey and tinsel – this is all about indulgence and extravagance. .
Vouchers can be
Read More
Today I facilitated a meeting between two dentists who are considering a business partnership. My opening comment was: “Have you agreed what the actions will be in the event of the 3D’s?” Of course, that produced a couple of quizzical looks and a request for an explanation. So what are the 3D’s? Death Disability Differences
Read More
Dear Chris, I read your “Tips” booklet on the train while I went up to London on a course last week. One tip was getting help with maintaining an emotionally cost free practice. I will say that ending the relationship with my associate cost me quite a bit at the time, although now of course
Read More
Rachael Blyth and the team are about to open the doors on one of Scotland’s brand new practices, Tooth+ in Stirling. I’ve been working with Rachael and her team behind the scenes for some months now, discussing the marketing plan for the first few months. What you are seeing here is the first ever public
Read More
Surgery 1 – Lead clinician Triages all new patient consults and delivers high value treatment Average Daily Productivity £3500 Days per week clinical – 4 Days per week leadership – 1 Weeks per year worked – 44 Annual Gross = £616,000 Surgery 2 – Intern dentist Responsible for maintenance and delivery of higher value treatment
Read More