It’s always a good idea to know where your business is coming from. Here is my own analysis of revenues into The Dental Business Club for 2010 – broken down by service category. The ratios need some explanation: Elite – intensive 1:1 coaching with just a few clients per year – but a significant %
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I know you have probably had enough of the CQC conversation – I have spoken to many principals, spouses and PM’s who have been burning the midnight and completing on-line forms before the Christmas break. Quite a few cursing at the computer screen by all accounts. Practice Plan have issued an update to their guidance
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In simple terms – its back to capitation boys and girls – but with some interesting differences. Registration – kind of makes sense. Weighted capitation – the crappier the dental population around you – the more money you get – and vice versa – so NHS dentistry disappears from higher socio-economic groups, with better dental
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I often get asked about standard pay rates for various roles within the dental team across the UK regions. Here are some answers that I’ve come across recently for hygienists which may be of interest. I’d love to hear what you think of these numbers; whether you agree with them or not. Self employed    Per
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You will recall that I recently wrote about KEDO referral cards. In case you have been in a cave, KEDO means “knock ’em dead offer” and the idea was to create a reply-paid postcard that would be distributed to your existing clients for their own use and also to pass on to family, friends and
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Many thanks to Alex Jones and the team at Penistone for permission to share this with you. Penistone Dental

Hi Chris, I just wanted to share this with you: I ordered a personalised calendar for my daughter last week and received a 2007 calendar. I sent a polite note to their customer services asking for a 2011 calendar and this is the response I received today…. With regards to the calendar, it was made
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I read this blog by Seth Godin and it really struck a chord with me, so I’m sharing it here for you in its entirity to read and reflect on. Where do ideas come from? Ideas don’t come from watching television Ideas sometimes come from listening to a lecture Ideas often come while reading a book
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If you follow my Facebook site you will know that I enjoyed a reunion last night with Jo Topley (Bridge2Aid) and Grace Godfrey (practice manager for Hope Dental Centre) both visiting from Tanzania. Annie and I had the good fortune to meet with them both three years ago when we first visited Mwanza and fell
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As Christmas approaches I am nearing the end of three months of relentless travelling around the UK and Eire, speaking to audiences, listening to clients and in conversation with those who can influence the future. If you have been following the ezine, the blog and the social media streams you will know how mad and
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