A great little customer service story

Hi Chris,
I just wanted to share this with you:
I ordered a personalised calendar for my daughter last week and received a 2007 calendar. I sent a polite note to their customer services asking for a 2011 calendar and this is the response I received today….
With regards to the calendar, it was made 2007 as when you placed the order you didn’t select a start date for the calendar. As this was not our error, we can only offer you a half price replacement?
I am sorry if this causes any inconvenience.
Many Thanks 
I will call them tomorrow when I am no longer speechless.


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.